Position Summary :

• To conduct proper stakeholder relationship management
• To ensure the proper change implementation planning & management is in place
• To ensure the sustainable improvements is in place

Primary Duties and Responsibilities :

Conduct Proper Stakeholder Relationship Management

• To support Business on T&O Management including Wholesale Banking, Transaction Banking.
• To support Projects and CRs as follows: Wholesale Banking, Transaction Banking, Wholesale Credit, Risk Management, Legal, Finance, GM, HR and Compliance
• Be a front-line contact person between senior strategists, planners, designers and operational business partners to support effective business change
• Understand customer needs; responds to and follows through on customer enquiries, requests and issues to complete resolution or satisfaction in a timely manner

• To define the business challenges and overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Initiate the business implementation plan and spot potential problems, recognize the risk impact and propose risk mitigation strategies

• Lead the regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause
• Track for continuous improvement

• Build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives

• To support effective business change and understand customer needs to complete resolution or satisfaction in a timely manner
• Able to define the business challenges and overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Able to initiate the business implementation plan and spot potential problems, recognize the risk impact and propose risk mitigation strategies
• Able to lead the regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause
• Successful to build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives

Experience and Background Requirements :

• Bachelor's or master’s degree in IT/ Business/ Finance or equivalent
• Minimum 10 years of relevant banking experience
• Minimum 5 years experienced in business analysis of cash and payments in banking industry.
• Minimum 5 years experienced in strategic project management.
• Understanding of technology and operational processes across functions / departments in the bank/market
• Analytical, problem solving and process redesign skills that can translate analysis into actions that fit
• Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Experience in business development and deployment