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  • Oversees and supervise teams to provide excellent customer service and experience

  • Lead the team by example and be able to demonstrate high-performance culture mindset

  • Coaching and training to improve subordinate skillset

  • Determine the most appropriate solutions to problems and take action when there is discipline

  • To monitor and assess staff demeanour, technical accuracy, negotiating skills and customer satisfaction to conform the company policies and procedure.

  • To work closely with Agents and ASD management to develop and increase customer satisfaction, resolve customer complaints, and getting positive feedback from customers starting with the 1st touchpoint along the way of the customer journey
  • Required minimum of vocational diploma or bachelor's degree and above

  • More than 2 years experience in supervisor role

  • Have a positive can-do attitude, flexible to accommodate the needs of our customers and team

  • Communicate effectively and professionally with others, from customers to fellow advocates
  • Experience required
    • 2 years
    Salary
    • Negotiable
    Job function
    • Sales
    • Management
    Job type
    • Full-time
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    Company overview

    Size:5000-10000 employees
    Industry:Banking & Finance
    Location:Bangkok
    Website:www.uob.co.th/careers/
    Founded in:1935
    Ranking:4/5

    United Overseas Bank (Thai) Public Company Limited is a member of the United Overseas Bank Group, which aims to be a premier bank in the Asia – Pacific Region. With over 150 branches across Thailand, and supported by UOB Group’s extensive network of over 500 offices in 18 countries and territori ... Read more

    Why join us: We are seeking committed, energetic individuals who believe in being rewarded for performance, who want to grow in their careers, while at the same time, contribute to UOB’s exciting growth in Thailand. เรากำลังมองหาพนักงนานที่กระตือรือร้นและชื่นชอบที่จะทำงานเพื่อผลตอบแทนระดับสูง และต้องเป็นคนที่ ... Read more

    Head office: UOB Plaza Bangkok, 690 Sukhumvit Road, Khlong Tan, Khlong Toei, Bangkok 10110 Thailand
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