Citibank, N.A. Thailand
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English Call Center Representative
atCitibank, N.A. Thailand- Handle customer inquiries, complaints, and solve the problem with prompt, accurate and courteous replies over the phone.
- Provide general information relating to Card Product & Banking Product.
- Achieve the departmental goal and objective.
- Initiate sales after handing daily incoming calls.
- Execute customer instructions of both financial and non – financial transaction.
- Handle the charges dispute inquiry and take the whole process to ensure the reply delivered with prompt accuracy.
- Analyze and determine on Temporary credit line extension based on the customer profile and criteria definition.
- Analyze and decipher system applications to perform customer data maintenance.
- Identify selling opportunities to act upon it, or to pass to the appropriate parties to follow up.
- Identify service inefficiencies and report to the Team Leader.
- Meet the indicators and standards of Citiphone Banking set by management (e.g. Call Courtesy Rate, Call Accuracy, etc.)
- Update Products & Services information.
- Pass on the unsolved calls to the Investigation Unit.
- Perform as another channel that handles the Anti-attrition program for the bank.
- Bachelor's Degree in any related fields.
- 1 year experience in customer contact position and related.
- Fluent in spoken English
- TOEIC score 650 is an advantage
- Good communication Skill
- Service oriented with excellent interpersonal skill.
- Having PC equipment skill.
- Be able to work under pressure and in shift (5 days work rotation/ week including night shift).
Experience required
- any or no experience
Only Thai nationals can apply
Salary
- Negotiable
Job function
- Customer Service
- Administrative
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Banking & Finance
Location:Bangkok
Website:www.citi.co.th
Founded in:1967
Ranking:4/5
With almost 200 years of rich legacy with more than 100 countries coverage worldwide, Citi / Citibank is recognized as one of the top world financial institutions nowadays. It cannot be deniable that "Citi World's Best Team" where all high potential and talented colleagues heading to the single u ... Read more
Why join us: At Citi Thailand we are looking for candidates having a good Honors degree (minimum Second Upper Honors) or a Bachelor's or Master's/MBA degree from a reputable university and who have no more than three years of work experience if the candidates have already graduated. Fluency in English and Th ... Read more
Head office: 19th Floor Interchange 21 Building, Sukhumvit Road, Bangkok 10110
Benefits
- Five-day work week
- Transport Allowance
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