Associate, True Branding Shop Happitat Job Details | TRUE

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Job Functions

• Marketing

• Media, Creative & Design

• Sales / AE

• Frontline Sales (Telesales)

• Customer Service

• Product Development

• Data Science / Digital Analytic

• Network Engineering

• Information Technology

• Corporate Support

• Human Resources

• Finance / Accounting

• Other

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Job Description

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Job Title:

Associate, True Branding Shop Happitat

Posting Start Date:

07/08/2026

Job Description

Job Summary

Deliver exceptional customer service and drive sales performance in a True Branding shop. Ensure accurate transaction handling, compliance with company standards, and maintain a positive brand image while supporting operational processes.

Job Responsibilities*

Customer Service Excellence

• Provide professional assistance to customers for inquiries, after-sales service, complaints, and urgent issues.

• Explain complex telecom concepts in simple terms and resolve basic technical problems (e.g., SIM activation, device/promotion inquiries, after-sales handling).

Sales & Revenue Generation

• Recommend mobile packages, internet & True Vision plans, and devices based on customer needs.

• Perform up-selling and cross-selling to meet assigned KPIs and sales targets.

Product & Service Knowledge

• Maintain up-to-date knowledge of mobile plans, fiber internet & True Vision, promotions, and device contracts.

• Understand policies on contract terms, penalties, and number portability.

System & Documentation Management

• Operate front-office systems for activations, price plan changes and after-sales handling.

• Verify customer documents (ID, signatures) and ensure legal compliance in contracts.

• Handle payments accurately via cash, card, QR systems or True App.

Inventory & Operational Support

• Check stock accuracy for devices, SIM cards, and accessories.

• Execute daily store opening and closing procedures while ensuring strict compliance with equipment safety standard.

Work Under Pressure & Team Collaboration

• Manage high customer traffic during peak periods while maintaining service quality.

• Coordinate with team members to achieve shop targets and ensure smooth shift handovers.

Qualifications

• Bachelor's degree in any field

• Good personality, clear communication skills.

• Service Mindset

• Ability to work shifts, weekends, and holidays.

• No history of financial misconduct or fraud.

• Basic English communication skills.

• Highly accountable for all assigned tasks and deliverable

• Adaptability under Pressure

• Teamwork & Collaboration

• Highly mobile and fully open to relocation and business travel across various branches.

Apply now

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