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IT Specialist
atSiemens Thailand Ltd.Job Description
What are my responsibilities?
Ensure workplace IT solutions are used
effectivelyMinimize non-productive time of users due to
workplace or application misfunction (Including ISEC related requests)Accountability and responsibility for the
Request Management processAccountability & responsibility for
satisfactory resolution of all end user related queries, feedback, issues &
complaints. Incident resolution monitoring and reporting
from end user perspective and ensuring service provider adherence to agreed
SLAs.Provide feedback to customers with reference to
status of problem, and ensure all parties are kept up to dateAccountability and responsibility for Access
Management process.Owns, manages and controls the standard change
requests as pre-defined in the service agreement & work requestsUser productivity by providing a one-stop
processVerifies, orders and approves hardware and
software (standard, non standard)Reflect as-is situation of assets in
appropriate asset management systems. Ensure data quality. Provide basis for
asset optimization initiatives. Provide a seamless experience for end users to
order/delete standard hardware and software service catalog items. Manage and maintain adequate stock of new/used
end user IT assets/peripherals (e.g. laptops, keyboards, etc.) to support
continued business operations where required including disposal. Daily
operational issues with suppliers.Responsibility for IT assets budget.
Accountability and responsibility for the asset & configuration management
processActive Contributor to selection of end-user IT
Asset suppliers.Provide end user related feedback to product
responsible and develop improvementsGive proactive feedback and ensure regular
interaction.Actively consults users concerning optimal work
place setup and utilization of assets and services (e.g. WEoF). Yearly planning of asset and service usage
What do I need to qualify for this
role?
Bachelor Degree or higher in Computer
Science, Information Technology, or others related fieldsMinimum 3-5 years working experience in Siemens
IT Strong IT and technology backgroundProficient computer skills and experienceIT processesGeneral IT knowhow with end-user support &
application support Collaboration and Communication across Teams,
Departments and CountriesStrong customer focus orientationExposure to international working environmentIncident and problem management experienceGood communication skillsGood English, both written & spoken skills
and proficient in MS Office
Organization: Siemens MobilityCompany: SIEMENS MOBILITY LIMITEDExperience Level: Experienced ProfessionalJob Type: Full-time
Experience required
- any or no experience
Salary
- Negotiable
Job function
- IT / Programming
Job type
- Full-time
Company overview
For over a century and a half, Siemens has been a beacon of innovation in the realms of electrical engineering and electronics. Our pioneering spirit has powered progress across the globe, shaping the way we live, work, and connect. Today, our presence spans 190 countries, where a vibrant team of 36 ... Read more
Why join us: If you really want to make a difference – make it with Siemens Thailand. At Siemens we make a real difference to the way people live. As a world leader in developing and producing the most advanced engineering technologies, Siemens improves lives and further human achievements worldwide, while al ... Read more
Benefits
- Professional development
- Five-day work week
- Annual bonus