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Operations & Project Manager

atChanel (Thailand) Co., Ltd.
Key Responsibilities
Upholding of Brand Image through robust Boutique SOP
Boutique SOPs may include General & VM Housekeeping, Boutique Maintenance, Staff Grooming, Asset Protection, Occupational Health & Safety, and others as necessary to achieve business objectives.
  • Ensures that Boutique SOPs are rigorously followed and implemented, emphasizing where relevant to the teams the importance of compliance to internal standards & external regulations in upholding the Brand Image.
  • Works with stakeholders in formulating and updating Boutique (and Market) SOPs that are pragmatic and applicable for day-to-day operations.
  • Regularly plans and implement briefings to the boutique staff on Boutique Operations topics
Effective Leadership and Management of Boutique Operations
  • Leads Stock Team, CASS, Boutique Assistants, Alteration (where applicable) and Cashiers to ensure all operational procedures regarding sales, discounts, transfers, stock adjustments, after-sales service and all other policies are followed.
  • (where applicable) Manages Team Roster, Vendor relationship, Boutique Procurement matters
  • Ensures the team accurately completes daily sales and appropriate paperwork.
  • Attends to all day-to-day operational issues promptly and astutely.
  • When SOP with regards to Operations or Processes are unclear, works with relevant stakeholders and supports Team in understanding a situation and making a decision with both the Client and the Brand in mind.
Operations Optimization and Improvements
  • Builds the culture of operations excellence, optimization, and improvement in the boutique.
  • Devotes time with relevant stakeholders on emerging and "tomorrow" topics like (but notimited to) Omnichannel processes, Occupational Health and Safety, Risk Management and Sustainability.
  • Constantly looks out for the operational best practices from outside the boutique and applies them based on boutique specifications.
  • Systematically improves operational efficiency in the boutique, including product flow, inventory management, process re-design, etc.
Project Management and Implementation at the BTQ level
  • Leads boutique level projects to elevate operational efficiency, client and employee experience
  • Works closely with Office Retail Operations Team to implement relevant operations projects and tools at the boutique level
Team Management and Development
  • Motivates and inspires the Boutique Support Team in setting the highest standard for client and employee experience.
  • Supports team members to achieve "them at their best" through regular development and performance conversations.
  • Works with L&D stakeholders on team members' learning and development plans.
Work Experience:
  • At least 5 years of retail operation experience, 3 years in team management.
  • Previous working experience in fashion or luxury industry is a plus
Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Skills required
  • Compliance
  • Procurement
  • Risk Management
Experience required
  • 5 years
Salary
  • Negotiable
Job function
  • Management
Job type
  • Full-time

Company overview

Size:100-500 employees
Industry:Clothing / Textile
Location:Bangkok
Website:www.chanel.com
Founded in:n/a
Ranking:4/5

At CHANEL, the foundation of our success starts with our employees who defend the values of excellence, creativity, style, and modernity that ensured the originality of Coco Chanel in her time and continue to do so today. Within CHANEL, a true "culture of quality" exists where everyone ...

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Why join us:

With a rich heritage and successful history in luxury fashion and cosmetics, Chanel is the global benchmark of modern elegance, impeccable quality and style. Our products, and our cultural values, blending both tradition and innovation, have been delivering the values of femininity, freedom and m ...

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Head office: 8th Floor, The Offices at Central World 999/9 Rama I Road, Pathumwan, Bangkok. 10330 Thailand
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Benefits

  • Life Insurance
  • Social Security
  • Accident Insurance
  • Health Insurance

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