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Role Summary

Drive end-to-end product and/or user experience design (including discovery, ideation, concepting, UI/visual design, wireframing, prototyping and validation) to create digital solutions

Collaborate within cross-functional product or project teams, aiming to create user experiences that lead to business impact (e.g., customer satisfaction/loyalty/retention, self-servicing)

Serves as a design conduit for product or project teams while studying and analyzing user challenges / needs

Responsibilities

• Understand, study and analyze user needs and create journey maps, user flows and storyboards in defining the aspirational CX and UX, incorporating the industry best practices and UX principles
• Design and deliver on-brand, accessible, cohesive and high-quality visual experiences as per Chubb Design System and brand guidelines, validating the design direction and artifacts with the design leads or creative directors (e.g., Head of Experience Design)
• Help digital product owners or project leaders define long and short-term vision and roadmap for digital products, applications or solutions
• Create wireframes as per customer needs, produce prototypes, and test/validate the UX
• Keep the engineer-focused mindset in creating the wireframes with a deep consideration for responsive design and robustness of the design solutions
• Responsible for the review and validation of the implemented front-end work while preparing developer-friendly UI handoff artifacts and technical annotations
• Collaborate with other designers within and cross-team to solve design challenges and maintain a level of design consistency and coherence across Teams, Domains, products and largely the overall Chubb’s digital ecosystem

• Associate/Bachelor/Master’s degree in design fields (e.g., graphic, communication, media, industrial), computer science, HCI, psychology, marketing, etc.; and/or certification in UX/UI
• 5+ years of hands-on UX experience preferred
• Experience with Fintech products is an advantage.
• Prior experience as a product designer or UX/UI designer
• Graphic and visual design skills, including use of a diverse set of software such as Figma, Adobe Suite, OmniGraffle, Balsamiq, Azure or other relevant tools
• Experience with designing quality consumer products in keeping with design trends
• Experience with conducting user research, usability testing, A/B testing, rapid prototyping
• High proficiency in using design tools (e.g., Figma, Adobe Suite, Sketch)
• Experience working in an Agile setting (or willingness to learn Agile ways of working)