Job Summary

As a Welcome & Service Employee at Club Med Phuket, you will be the first point of contact for our guests, ensuring a warm and personalized welcome and providing exceptional service throughout their stay. You will contribute to creating a memorable and enjoyable holiday experience for every guest.

Job Responsibilities

• Warmly welcome guests upon arrival, assist with check-in procedures, and provide resort information.
• Proactively anticipate guest needs and offer assistance with luggage, transfers, and general inquiries.
• Handle guest requests and complaints efficiently and professionally, escalating issues to management when necessary.
• Provide detailed information about resort facilities, activities, excursions, and dining options.
• Maintain a high standard of cleanliness and organization in the welcome and lobby areas.
• Assist with guest departure procedures, including check-out and farewell.
• Collaborate effectively with other departments (e.g., F&B, Accommodation, Sports) to ensure seamless guest service.
• Actively participate in Club Med entertainment and activities when required, embodying the G.O. spirit.
• Adhere to all Club Med policies and procedures, including health and safety regulations.

Job Qualifications

• Previous experience in hospitality, customer service, or a guest-facing role, preferably in a resort or hotel environment.
• Excellent interpersonal and communication skills with a friendly and outgoing personality.
• Ability to work effectively in a multicultural team and adapt to a dynamic resort environment.
• Strong problem-solving skills and a proactive approach to guest satisfaction.
• Proficiency in English is essential; knowledge of additional languages (e.g., French, Thai, Mandarin) is highly advantageous.
• Ability to stand for extended periods and perform light physical tasks.
• A passion for travel, culture, and delivering exceptional guest experiences.
• Flexibility to work various shifts, including evenings, weekends, and holidays.