Job Description

• Perform day-to-day IT operations, control and support activities (tier 2) ensuring that IT systems perform with high availability, performance andsecurity
• Investigate, trouble-shoot, follow up and communicate with users on their IT support incidents and service requests withresolution, closure, workaroundand escalation
• Perform IT Support and IT Control according to IT policies, IT Standards and SOPs
• Support IT audit, compliance and security reviews & assessments
• Support implementation of IT project activities within planned scope, schedule and budgets
• Support users in testing, training, implementation and upgrade of IT systems incl. associated technical documentation
• Support and coordinate with IT support in system security patches and anti -virus updates on IT systems on need basis
• Maintain inventory records of hardware, software license and support contracts
• Support IT hardware, software, license and subscription compliance through physical checks and tools (eg. Service Desk,SCCM, LanSweeper ).
• Coordinate on-site work with authorized vendors
• Support IT management Team in IT budget preparation and contract renewal of IT hardware, software licenses, application support, subscription & other IT services procurement with due diligence
• Support system & data backup, recovery procedures to ensure effective and timely recovery of business data & IT services in the event of an emergency or disaster situation
• Provide standby weekend & after office support if required

Experience and Job Requirements

• Passionate about IT solutions and trends in retail industry
• Teamwork and Service oriented mind-set
• Strong sense of achievement in driving IT operational support
• A diploma in IT Professional disciplines (Computer / Information Technology)
• Minimum >3 years of experience in IT support role
• Understanding and experience of the relational database and non-relational database (as MongoDB, Firebase Realtime Database or Firestore, etc.).
• Strong knowledge in Web technologies including HTML, JavaScript, CSS, and React Framework.
• To deliver new features and functionality, establishing and guiding the web application or database query.
• Experience with Web Services (either JSON or XML-formatted return data), Restful
• Experience in SPA (Single Page Application) eg. Angular JS, Vue, JS, etc. would be an advantage.
• Incident Management, Problem Management, Change Management related to store system and business user system, other existing solution.
• Practical knowledge to support super users, system support and testing
• Practical experience in IT support including Service Desk, System monitoring, Backup & restore, Patching & Malware protection 
• IT Support experience of IT systems in retail environment (POS, CRM, SQL, Oracle Database), would be an advantage.
• Working knowledge of IT infrastructure, network and security technologies (O365, Windows Servers, Active Directory, Azure, VMWARE, EMC 
• Familiar with store operations, e-commerce and retail business processes is a plus
• Install and configure computer hardware, operating systems, servers, storage, networks, printers and applications
• Maintain, monitor, troubleshoot and support computer systems and networks incl. POS, Printers, Scanners, Wi -Fi, Desktops, Laptops and Tablets
• Resolve IT support issues and service requests in a structured and timely manner
• Excellent teamwork and establish good working relationship with users and service providers

 Qualifications

•  Bachelor’s Degree in Information Technology, Computer Science or any IT related fields
•  Experience 5 or more years of relevant experience in Retail system and Support.
•  With technical skill in Point-of-Sale, Service desk, Network basic, Database and Application.
•  Positive Working Attitude, self-starter, self-motivated.