Title: Marketing Admin & Customer Experience Executive

Working Location: Wine Connection Thailand Head Office (Bangkok)

Your Core Responsibilities (What You Will Do):

Omni-channel Customer Service & Support:

• Manage and respond to customer inquiries across all social media platforms and Google Business Profile in both Thai and English.

• Handle incoming customer service calls, providing professional assistance and resolving cases effectively to ensure customer satisfaction.

• System Liaison (International): Act as the primary point of contact for technical issues, communicating directly with the international backend support team in English to troubleshoot, report, and resolve system errors or bugs to ensure smooth operations.

• Utilize Customer Service Management tools to track and manage customer concerns professionally and promptly.

Team Collaboration & Content Support:

• Active participation in on-site activities, such as assisting the marketing team with content photoshoots and video production.

• Create simple marketing artworks and visual communications for specific assignments (e.g., social media posts, internal announcements).

• Prepare and organize supporting documents and marketing materials to ensure a smooth workflow for the entire marketing team.

Inter-departmental & Shop Coordination:

• Facilitate seamless communication between Head Office and our outlets & shops to ensure alignment on all marketing activities.

• Provide marketing administrative support across all brands within the group, including restaurant business units, to ensure consistent communication.

Administrative & Procurement Coordination:

• Manage and sync team calendars to organize schedules, ensuring all team tasks and deadlines are clearly tracked.

• Coordinate and schedule team meeting appointments, including preparing meeting materials and official Meeting Minutes in English.

• Handle the procurement process (PR/PO creation) and coordinate with Finance/Accounting for payment tracking.

Marketing Support & Task Coordination:

• Support the Marketing Manager in driving various marketing projects and handling dynamic assignments to ensure efficient department operations.

• Maintain proactive communication with the manager to share progress, ensuring all projects are on track and meet the brand's objectives

Requirements :

• Education: Bachelor's degree in marketing, Business Administration, English Communications, or a related field.

• Experience: 0–2 years of experience in Marketing Administration or Customer-facing roles (New graduates with high potential are welcome).

• Language Skills: Excellent command of English (Listening, Speaking, Reading, and Writing) is mandatory for communicating with foreign management, international support teams, and customers.

• Technical & Design Skills:

o Graphic & Video Editing: Proficient in using Canva or PowerPoint for basic design tasks. Familiarity with mobile editing apps like Cap Cut or TikTok is a plus.

o Office Tools: Proficient in Microsoft Office (Excel/PowerPoint) and familiar with social media management.

• Professional Skills:

o Excellent Phone Etiquette: Strong verbal communication skills with the ability to remain calm and professional while handling customer inquiries or complaints.

o Multitasking & Time Management: Ability to handle multiple projects and inquiries simultaneously under pressure to meet deadlines.

o Interpersonal Skills: Strong ability to coordinate between the Head Office and front-line staff with a service-minded attitude.

• Assessment: Applicants with a TOEIC score of 650+ or equivalent certification will be given special consideration.