Job Purpose

The IT Manager will be responsible to lead and manage the company's technology operations across retail stores, restaurants, warehouses, offices, and digital platforms. The ideal candidate will be responsible for ensuring the security, reliability, and performance of IT infrastructure while supporting business growth through technology innovation and digital transformation initiatives.

This role requires a strong mix of operational IT management, project leadership, cybersecurity governance, vendor management, and business partnership to support the company's retail, hospitality, supply chain, and corporate functions.

Job Responsibilities

IT Strategy & Leadership

• Develop and execute the company's IT roadmap aligned with business objectives.

• Partner with key stakeholders to identify opportunities for technology-driven improvements and innovation.

• Lead and mentor the IT team, promoting a culture of collaboration, accountability, and continuous improvement.

• Drive digital transformation initiatives across retail, F&B, logistics, and corporate operations.

• Stay updated with industry trends, emerging technologies, and best practices, and make recommendations for their integration into our IT infrastructure/systems.

Infrastructure & Operations Management

• Oversee daily IT operations and service delivery across all business locations.

• Ensure high availability and performance of networks, servers, cloud services, databases, and business-critical applications.

• Manage endpoint devices, Microsoft technologies, email systems, wireless networks, VPN, firewalls, and security solutions.

• Monitor and maintain IT infrastructure to minimize downtime and operational disruption.

Enterprise Applications & Business Systems

• Manage and support business applications including:

• Microsoft Dynamics 365 ERP

• Point-of-Sale (POS) systems

• Inventory and Warehouse Management Systems

• E-commerce and Digital Platforms

• HR and Payroll Systems

• Coordinate system upgrades, integrations, testing, and deployment activities.

• Ensure systems effectively support business processes and operational requirements.

Cybersecurity & Compliance

• Develop and enforce IT policies, standards, and security procedures.

• Implement cybersecurity measures to protect company data, systems, and customer information.

• Manage backup, disaster recovery, and business continuity plans.

• Conduct periodic security reviews, risk assessments, and vulnerability management activities.

• Ensure compliance with applicable regulatory and corporate requirements.

Project Management

• Lead IT projects from planning through implementation and post-launch support.

• Manage system migrations, infrastructure upgrades, software implementations, and business process improvement initiatives.

• Ensure projects are delivered on schedule, within budget, and according to business requirements.

• Coordinate with internal stakeholders and external vendors throughout project lifecycles.

Vendor & Budget Management

• Manage relationships with IT vendors, service providers, and technology partners.

• Evaluate and recommend technology solutions and services.

• Negotiate contracts and monitor service-level agreements (SLAs).

• Develop and manage IT budgets while ensuring cost-effective utilization of resources.

User Support & Service Management

• Ensure timely and effective IT support for all users.

• Establish service management standards and performance metrics.

• Provide technical leadership for the resolution of complex system and application issues.

• Drive continuous improvement in user experience and IT service quality.

Business Collaboration

• Work closely with Retail, Operations, Supply Chain, Finance, HR, Marketing, and other departments to understand business requirements.

• Recommend technology solutions that improve efficiency, customer experience, and operational performance.

• Act as a trusted advisor to business stakeholders on technology-related mattters.

Skills Experience Qualification

• Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related discipline.

• Minimum 8+ years of IT experience, including leadership or management responsibilities.

• Ability to communicate effectively in both English and Thai, with strong verbal and written proficiency.

• Experience supporting multi-site retail, F&B, hospitality, or consumer-facing businesses is highly preferred.

5. Strong knowledge of:

• Microsoft Dynamics 365 ERP

• Point-of-Sale (POS) systems

• Customer Relationship Management (CRM)

• Microsoft Windows Server and Desktop environments

• Microsoft 365 and Exchange/Outlook

• SQL Database Administration

• Active Directory, DNS, DHCP

• LAN/WAN, Wireless Networks, VPN, Firewalls

• Cybersecurity technologies and best practices

• Experience in project management and system implementation.

• Strong vendor management and budgeting experience

• Knowledge of IT governance, risk management, and business continuity planning.

• Available in short notice is an advantage.