Key Responsibility:

• Assist E2E managers in coordinating with third-party service vendors (delivery, installation, payment providers).
• Support service performance tracking and generate regular reports (e.g., delivery lead time, installation success rate, installment usage).
• Assist in calculating service expenses per transaction and by category.
• Collect and consolidate service KPIs from various data sources (e.g., delivery lead time, installation completion rates, cost per transaction).
• Prepare weekly dashboards or summary reports for review by E2E managers and senior leadership.
• Highlight key trends or service performance issues that require action.
• Monitor service complaints and work with the call-back team to track and escalate recurring issues.
• Coordinate with IT or catalog teams to update product & service data in catalog platforms.
• Assist in documentation of new service packages, promotions, or price updates.
• Schedule internal review meetings, vendor check-ins, and service audit visits as needed.

Qualifications:

• Bachelor's Degree in business or a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management)
• Experience in operation or sales to support retail business as the middle tier to manage incidents closed within SLA with the good quality
• Comfortable building weekly reports and summarizing data into visuals or executive briefs.
• Excellent at managing files, tracking updates, and supporting structured processes.
• Understands how delivery, installation, and payment processes impact customer satisfaction.
• Supports multiple managers and coordinates across departments smoothly.
• Can prioritize a mix of recurring (reporting/admin) and ad hoc tasks.
• Strong data analysis and Excel skills (Pivot, VLOOKUP, etc.).
• Good communication skills to coordinate across vendors and internal teams.

CP AXTRA | Lotus's
CP AXTRA Public Company Limited.
Nawamin Office: Buengkum, Bangkok 10230, Thailand

“By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy.”