About the role

The Consultant will support the delivery of business transformation initiatives within the Financial Services (FS) sector, with a focus on banking and insurance. This role contributes to client engagements by supporting execution, coordinating project activities, and assisting in delivering high-quality outcomes.

Key responsibilities

• Support the execution of FS transformation initiatives by assisting with project activities, applying structured delivery approaches, and contributing to timelines, deliverables, and quality outputs.

• Assist in coordinating across business, technology, data, and operations teams to support collaboration and alignment across workstreams.

• Work with client stakeholders and software vendors to support project activities, communications, follow-ups, and issue resolution in multi-party delivery environments.

• Support analysis and documentation of business processes, including current-state assessment, process mapping, requirements gathering, and identification of improvement opportunities.

• Assist in identifying opportunities for process improvement, automation, digital enablement, and AI-enabled transformation in alignment with business and technology objectives.

• Assist in program tracking activities, including maintaining risks, issues, actions, decisions, progress updates, and supporting governance and reporting requirements.

• Contribute to practice development by assisting in the preparation of deliverables, documentation, proposal materials, credentials, and internal knowledge assets.

About you

• MBA / Bachelor's degree in business administration, finance, economics, engineering, information systems, or any related fields. Fresh graduate is welcomed.

• Exposure to business transformation, process improvement, operating model, customer experience, or system implementation projects is a plus.

• Basic understanding of banking and/or insurance processes, operations, products, channels, or customer journeys.

• Basic knowledge of business analysis, process mapping, requirements gathering, and documentation techniques.

• Familiarity with project delivery methodologies such as Agile and/or Waterfall is a plus.

• Basic understanding of digital, data, automation, or AI-enabled transformation initiatives is a plus.

• Strong analytical and problem-solving skills with attention to detail.

• Good communication and interpersonal skills, with the ability to work effectively in team environments.

• Willingness to learn and adapt in a fast-paced, client-facing environment.

Benefits

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next

• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, on your way

• Transformative leadership: We'll give you the insights, coaching, and confidence to be the leader the world needs

• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs

About us

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.