Roles & Responsibilities:

• Oversee and manage all aspects of the store's day-to-day operations, including staffing, scheduling, and resource allocation. Ensure the store operates smoothly and efficiently.
• Manage relationships with suppliers, vendors, and service providers. Negotiate terms and contracts to support the store's operational needs and maintain strong partnerships.
• Set high standards for customer service and ensure they are consistently met or exceeded. Train and support the team in delivering exceptional customer experiences, handling customer inquiries, and resolving issues effectively.
• Lead and supervise operation team, providing guidance, feedback, and coaching. Foster a positive work environment, encourage teamwork, and promote professional development among team members.
• Oversee the inventory control team and ensure accurate and up-to-date stock records through regular stock audits and cycle counts.
• Prepare an insightful inventory report, providing valuable insights for strategic decision-making and identifying areas for improvement.
• Contribute to store's financial planning & forecasting, monitor store expenses, and identify opportunities for cost savings.
• Work closely with other departments, such as merchandising, marketing, and sales, to align operational efforts with overall business objectives. Participate in cross-functional meetings to share insights and contribute to strategic decision-making.

Qualifications:

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• A minimun of 5 years experience in retail operations management, preferably in similar retail environment. Demonstrated success in leading teams and optimizing store operations is essential.
• Excellent leadership and people management skills, with a track record of motivating and developing teams. Ability to lead by example, foster a positive work culture, and effectively delegate responsibilities.
• Strong analytical abilities, including data interpretation and decision-making based on KPIs. The capacity to identify operational challenges and implement effective solutions.

Location: Head Office - The Emsphere (BTS Prompong)