At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Review and verify cardmember documentation for accuracy and completeness.
• Manage the withdrawal and archiving of cardmember applications from vendors in a timely and compliant manner.
• Retrieve and file cardmember applications accurately according to established procedures and PDPA regulations.
• Ensure all cardmember documents are properly filed, maintained, and securely stored in both physical and digital systems (shared drives).
• Respond promptly and accurately to enquiries and document requests from the New Account Team Leader.
• Independently handle queries from New Account CCP and Team Leaders within the department.
• Support special assignments from the Team Leader, ensuring timely and high-quality service delivery.
• Collaborate effectively with GNA Analysts and cross-functional teams to maintain strong internal relationships within AMEX.
• Prioritize tasks efficiently to meet deadlines and maintain productivity standards.

Minimum Qualifications

• Minimum 2 years of experience in administrative and backend operations.
• Bachelor’s degree in business administration or a related field.
• Proven ability to manage high volumes of work efficiently and accurately.
• Demonstrated problem-solving skills with a collaborative team-oriented mindset.
• Strong work ethic with a proactive and cooperative attitude.
• Good command of written and spoken English.
• Ability to coordinate and manage multiple tasks simultaneously while meeting deadlines.
• Proficient in Microsoft Office applications (Word, Excel, and PowerPoint).

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.