Job description

Boutique Manager – Prestige Brand

The main responsibility of the Boutique Manager is to drive continuous growth of the boutique performance and key results. The Boutique Manager is fully responsible for the management and performance of the store and is a key contributor in seeking new business opportunities. The Boutique Manager is expected to act as an entrepreneur. She / he commits, dedicates and takes proactive and strategic actions towards their responsibilities and duties. Thanks to strong managerial, interpersonal, and technical skills as well as an entrepreneurial mindset, the Boutique Manager is accountable for meeting sales objectives, building long-lasting and loyal client relationships and assembling and leading a top-notch boutique team.

Key Responsibilities

Team Leadership

• Lead the Boutique team by explicitly communicating objectives, responsibilities, results, brand standards and procedures. Assign tasks, track and communicate.
• Ensure coaching of each boutique team member and collective objectives, via (but not limited to) team meetings, on the job trainings, appraisals, anticipation of training needs, distribution of tasks, and feedback on expectations.
• Monitor staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc.).

Sales and Business Development

• Exceed boutique targets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
• Generate the interest of target prospects and convert to boutique customers. Develop specific programs to acquire new high potential customers. Manage clients’ lifecycles.
• Maintain on-going relationships with clients as a part of the Brand. Ensure special attention to existing and new VIP customers to maintain their loyalty.
• Identify opportunities and propose clienteling strategies using CRM. Obtain, input, update client information and track clienteling tasks of Sales Associates.

Boutique Operations

• Guarantee the proper maintenance of the boutique: cleanliness, proper visual displays and respect of VM guidelines.
• Comply with Group and Brand (Retail Manual) procedures. Identify issues and propose different solutions so that store operations run flawlessly at all times.
• Assure the security and proper maintenance of stock timepieces.

Professional requirements

Qualifications

• Bachelor’s degree or higher in Business Administration, Economics, Marketing or related fields.
• Minimum of 3-5 years’ working experience in team management in the luxury sector.
• Collaborative leadership style with the ability to inspire teamwork, cultivate a positive “can do” culture and drive results through a strong sense of ownership mindset.
• Demonstrated intellectual curiosity and a passion for learning.
• Good communication and presentation skills with internal and external parties.
• Entrepreneurial mindset to develop your own business and build long-lasting client relationships.
• Knowledge of the watch/jewelry industry is preferred.
• Proficient in Microsoft Excel and Word; experience with SAP.
• Good command of spoken and written English.
• Ability to communicate in Chinese is a strong advantage.