Job description

Job Description

• Lead, motivate, and support the boutique team to deliver exceptional customer service and sales performance.

• Supervise daily boutique operations including POS transactions, cash handling, and sales administration.

• Responsible for achieving monthly sales targets and maximizing boutique performance.

• Prepare and submit sales reports, stock reports, expense claims, and other operational documents accurately and on time.

• Monitor inventory levels, conduct stock audits, and ensure proper handling and security of all products.

• Manage customer reservations, waiting lists, and after-sales service coordination professionally.

• Support staff training and coaching programs on product knowledge, selling techniques, and customer experience.

• Ensure all team members maintain excellent grooming, discipline, and professionalism.

• Ensure boutique maintains a clean, elegant, and luxury environment aligned with brand standards.

• Build strong customer relationships, handle complaints effectively, and support CRM activities, events, and in-store promotions.

Professional requirements

Qualifications

• Bachelor’s degree or higher in Business Administration, Marketing or related fields.

• Minimum 5 years of experience in luxury retail sales, with at least 1–2 years in a supervisory or Assistant Boutique Manager role.

• Excellent customer service mindset with strong interpersonal and communication skills.

• Good command of English, proficiency in Mandarin or other languages would be an advantage.

• Ability to analyze sales performance and support business development initiatives.

• Well-organized, detail-oriented, and able to work under pressure.

• Proficient in Microsoft Office and retail/POS systems.

Job Reference: SGTH00165