Key Responsibilities:

• Review and design backend operational procedures starting from order placement till customer hand and also ensure operations smoothly operate under SOP.
• Analyze Big C Shopping Online operation & process starting from order placement till customer hand, including performance and productivity data, error rates and their root causes.
• Prepare monthly order fulfillment reports for tracking hubs performance, identify operational problems and initiate solutions for improvement.
• Primary contact point for SPO staffs to advise solutions for daily operation problems and collaborate with cross-functional teams including Trade, Marketing, Merchandise, Store, Supply chain tech support if it is necessary.

Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or a related field.
• Minimum 3 years of experience in e-commerce operations, logistics, or process improvement.
• Strong analytical skills with the ability to interpret performance metrics, identify trends, and recommend actionable solutions.
• Excellent communication and collaboration skills to coordinate with cross-functional teams such as Trade, Marketing, Merchandise, Store Operations, and Technical Support.
• Proficiency in using data tools (e.g., Excel, Google Sheets, BI tools) and understanding of SOP design and implementation.