Key Responsibilities:

• Develop daily, weekly, and monthly work delivery plans to ensure alignment with the set targets.
• Continuously monitor team performance and conduct ongoing evaluations to ensure objectives are met.
• Prepare progress reports for projects and coordinate with other departments within the organization.
• Improve and optimize work processes to enhance overall efficiency.
• Plan for and manage potential issues that may arise during operations.
• Analyze and resolve any problems that occur within the workflow.
• Collaborate with team members in planning and executing various projects.
• Plan and manage organizational changes as they arise.
• Compile and present customer satisfaction reports to enhance Ecommerce operations.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Logistics, or related field.
• Minimum of 3 years in Marketplace Shopping Online.
• Proficient in English (both written and spoken)
• Knowledge of Cross-border Operations Management.
• Experience in developing and implementing operational processes, optimizing operating costs, and increasing customer satisfaction.
• Proficiency in Microsoft Excel, PowerPoint, and Business Intelligence tools.