Job Purpose

Assess and documenting business problems, processes and requirements, identifying opportunities for improvement, and working with company subject matter experts to recommend solutions to improve the business. This role will be a key change facilitator within the department and deliver effective solutions which provide tangible business benefits within measurable timeline.

Key Responsibilities:

• Define quality standards of OP department and negotiate with each department head to get agreement.
• Perform effective quality assurance (QA) to manage and monitor performance against the target plan for after sales service team.
• Conduct effective QA analysis, summarize performance and key issues, provide service improvement recommendation and deliver reports to Management
• Ensure that QA criteria and standard are in accordance with scope of Corporate compliance and local laws and regulations, including OIC and SEC.
• Develop follow up action plan to ensure all agreed actions per auditor's recommendations or compliance's review can finish in target
• Monitor the performance of service delivery and develop set of strategic improvement action to turn weakness to strength
• Manage centralize repository of processes and improve processes to minimize complexities and optimize to promote effective operations
• Establish and refine operating rhythm of the business process and implementation to improve SLA
• Identify and implement process governance standard to monitor daily performance and issue investigation

Qualifications

• Bachelor degree or higher in related fields
• Experiences in supporting projects in part of data management and analysis
• Excellence in logical thinking and problem solving
• Experience in initiate projects and solutions preferred
• Good Thai and English communication
• Experience in life insurance or banking industries preferred