About FWD Group

FWD Group is a pan-Asian life insurance business with more than 13 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

Key Responsibilities:

IT Technical Support and Service

• Achieve IT Services and Support team with committed SLA level and good quality
• Provide all service request for workstation
• Manage workstation stock and inventory
• Manage workstation to security compile with FWD Group policy
• Provide IT technical support for staff

IT Operation

• Provide monitor and notify for all batches scheduler finish by desire time
• Provide monitor and notify/escalate for system health, application and hardware
• Deploy application and batches within request time

IT Helpdesk

• Provide services for help users able to do they job didn’t have technical problem
• Provide onboarding services for staff to get necessary services from IT when start work with appropriate time

Qualifications:

• Bachelor’s degree in Computer or IT related fields
• Certification: ITIL and related
• At least 10 years in IT services / IT Support area, and lead team more than 4 person