This position will take care of Mom's Touch (Thailand), the QSR burger and fried chicken from South Korea. You will report to the Managing Director and will be responsible for ;

• Overseeing the daily operations of a Quick Service Restaurant (QSR), ensuring high standards of service, quality, and customer satisfaction.
• Managing, motivating, and mentoring staff, including servers, kitchen staff, and front-of-house personnel, to deliver exceptional customer service and maintain a positive work environment.
• Implementing efficient workflows, procedures, and scheduling to meet customer demand while controlling costs.
• Monitoring service quality, addressing customer feedback, and resolving issues promptly and professionally to ensure a high level of customer satisfaction.
• Collaborating with chefs and culinary teams to develop and update menus, pricing strategies, and daily specials to enhance the dining experience and profitability.
• Managing inventory levels, including food, beverages, and supplies, to prevent shortages, minimize waste, and maintain product freshness.
• Enforcing health and safety standards, food safety protocols, and cleanliness guidelines to ensure a safe and sanitary dining environment.
• Monitoring budget and financial performance, analyzing sales data, and implementing cost-control measures to achieve financial targets.
• Developing and implementing training programs to enhance staff skills, product knowledge, and service standards.
• Overseeing shift schedules, staffing levels, and labor costs to ensure optimal coverage during peak hours and maintain a smooth operation.
• Building and maintaining relationships with suppliers, negotiating contracts, and monitoring deliveries to secure high-quality ingredients and cost-effective supplies.
• Collaborating with marketing teams to execute promotional campaigns, events, and marketing strategies to attract and retain customers.
• Ensuring the restaurant's physical appearance is well-maintained, addressing repairs and maintenance as needed.
• Ensuring compliance with local, state, and federal regulations, including alcohol licensing and labor laws.

The ideal candidate should possess the following background :

• A bachelor's degree in hospitality management, business administration, or a related field (preferred).
• Proven experience as an Operations Manager or in a similar leadership role within the QSR or F&B industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in QSR management software and point-of-sale systems.
• Financial acumen and budget management experience.
• Knowledge of food safety regulations and health codes.
• Strong problem-solving and decision-making skills.
• Customer-focused mindset and commitment to service excellence.
• Adaptability and flexibility to work in a fast-paced environment.
• Ability to work evenings, weekends, and holidays as needed.