Role & Responsibilities:

• Lead and manage business operations to improve efficiency, productivity, and customer satisfaction.
• Develop a holistic service model aligned with the AUTOBACS concept, including a one-stop service for car care and delivery.

• Define business direction and strategies in line with the organization's goals.
• Develop new business models and revenue streams to stay competitive and future-ready.

• Analyze and enhance customer satisfaction and journey mapping.
• Develop and implement tools such as Real-Time Service Tracking and customer applications to improve service quality.

• Collaborate with HR to foster a strong workplace culture, effective communication, and engagement.
• Design career paths, reskilling/upskilling programs, and leadership development plans.

• Identify and evaluate new business opportunities and partnerships, including electric vehicle (EV) platforms and fleet services.
• Lead merger and acquisition (M&A) initiatives and strategic alliances.

• Initiate and manage innovation and digital transformation projects.
• Promote environmental sustainability through efficient operational strategies.

• Drive cross-functional collaboration and process improvement.
• Design operational processes and organizational structure to support company goals.

Qualification:

• Bachelor’s degree or higher in Business Administration, Engineering, Automotive Technology, or a related field.

• Minimum of 10 years of experience in the automotive service industry, including at least 5 years in a management or strategic role.

• Strong background in fast fit business operations, such as tire, battery, lubricant, brake, and suspension services.

• Proven experience in developing and managing auto service models, including One-Stop Service concepts.

• Solid understanding of customer journey mapping, service quality management, and digital tools for customer experience enhancement.

• Strong leadership, problem-solving, and cross-functional collaboration skills.

• Experience in driving business transformation, digital innovation, and operational efficiency improvement.

• Excellent communication and strategic planning skills.

• Knowledge of EV (Electric Vehicle) trends and aftermarket service innovation is a plus.