āļāļĢāļ°āļāļēāļĻāļāļēāļāļāļĩāđāļŦāļĄāļāļāļēāļĒāļļāđāļĨāđāļ§
IT Support Supervisor
āļāļĩāđāļāđāļģāļāļēāļĨāļĄāļīāļāļĢāļāļĨ āļāļģāļāļąāļMitr Phol Group is in the value-added sugarcane business over a half century. Our offerings cover from sugar to renewable energy business which are friendly to environment and lighten new opportunity for local community and Thailandâs economy.
- Management Level
- IT Support Specialist
- Minimum 5 years' experience in IT Support
Main Responsibilities:
- Problem analysis and troubleshooting computer day-to-day problem
- Support general Hardware (Desktop, Laptop, Printers, Network, Mobile Devices) and Software included Microsoft Windows, Microsoft Office, Active Directory, and SAP
- Perform troubleshooting to prevent disruption in work operation (i.e., login failure, application bugs, etc.) of Mitrphol Group.
- Perform manage service to Mitrphol Group staff according to IT security policy.
- Management of IT Service Desk overall.
- Prepare monthly reports, presentations and other reports requested by the organization.
- Monitor and test fixes to ensure problems have been adequately resolved and Fix problems as SLA, KPI require.
- Follow up all jobs received to save as Ticket of IT Service Desk for the User to be able to use the service as soon as and with quality.
- Coordinate with the team to resolve problems so that users can get back to work as quickly as possible.
- Perform IT Services monitoring activities and report incidents to manager if any.
- Prepare IT software licenses to ensure that the optimal number are acquired, retained, and deployed in relation to required business usage, and the software installed complied with license agreements.
Qualifications:
- Bachelor's or masters degree in Information Technology or related fields.
- Minimum 5 years' experience in IT system or related fields.
- Excellent communication, presentation, and service skills.
- Excellent in Video Conference Skill.
- Perform quick resolution and excellent customer services.
- Ability to work under pressure, aggressive timelines and to work in a collaborative environment and mindset.
- Knowledge and ability to manage, plan, and assess the needs and provision of services related to the management of user accounts, computer accounts, e-mail, basic networking, and software licenses.
- Able to coordinate and work together as a team.
- Experience as a leader in a client support function.
- Strong communication skills, both written and verbal.
- Attention to detail in high-pressure situations.
- Excellent problem-solving abilities.
- Excellent relationship management skills.
āļāļąāļāļĐāļ°āļāļĩāđāļāļģāđāļāđāļ
- Microsoft Office
- SAP
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļĩāđāļāļģāđāļāđāļ
- 5 āļāļĩ
āļĢāļ°āļāļąāļāļāļģāđāļŦāļāđāļāļāļēāļ
- āļĢāļ°āļāļąāļāļāļđāđāļāļąāļāļāļēāļĢ / āļāļēāļ§āļļāđāļŠ
āđāļāļīāļāđāļāļ·āļāļ
- āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
āļŠāļēāļĒāļāļēāļ
- āđāļāļāļĩ / āđāļāļĩāļĒāļāđāļāļĢāđāļāļĢāļĄ
- āļāļēāļāļāļļāļĢāļāļēāļĢ
āļāļĢāļ°āđāļ āļāļāļēāļ
- āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļ
āļāļĨāļļāđāļĄāļĄāļīāļāļĢāļāļĨ āļĄāļļāđāļāļĄāļąāđāļāļāļąāļāļāļēāļāļļāļĢāļāļīāļāđāļāļ·āđāļāđāļāļīāđāļĄāļĄāļđāļĨāļāđāļēāđāļŦāđāđāļāđāļāļļāļāļŠāļēāļŦāļāļĢāļĢāļĄāļāđāļāđāļāļ·āđāļāļāļāļēāļāļāđāļāļĒ āļāļĨāļāļāļĢāļ°āļĒāļ°āđāļ§āļĨāļēāļāļ§āđāļēāļāļĢāļķāđāļāļĻāļāļ§āļĢāļĢāļĐāļāđāļ§āļĒāļĢāļđāļāđāļāļāļāļēāļĢāļāļģāđāļāļīāļāļāļēāļāļāļēāļĄāļŦāļĨāļąāļāļĄāļēāļāļĢāļāļēāļāļŠāļēāļāļĨ āļāļĩāđāļāļĢāļāļāļāļĨāļļāļĄāļāļąāđāļāđāļāđāļāļļāļĢāļāļīāļāļāđāļģāļāļēāļĨ āļāļāļāļķāļāļāļĨāļąāļāļāļēāļāļŦāļĄāļļāļāđāļ§āļĩāļĒāļāļāļĩāđāđāļĄāđāđāļāļĩāļĒāļāđāļāđāđāļāđāļāļĄāļīāļāļĢāļāļąāļāļŠāļīāđāļāđāļ§āļāļĨāđāļāļĄ āđāļāđāļĒāļąāļāļāđāļ§āļĒāļāļąāļāđāļāļĨāļ·āđāļāļāđāļĻāļĢāļĐāļāļāļīāļāļāļāļāļāļļāļĄāļāļāđāļĨāļ°āļāļĢāļ°āđāļāļĻāļāļēāļāļīāļāļĒāđāļēāļāļĒāļąāđāļāļĒāļ· ...
āļĢāđāļ§āļĄāļāļēāļāļāļąāļāđāļĢāļē: To be the world-class sugar and bio-based leader by combining our fully integrated agribusiness model with innovative technology and management talent to caeate value for better life for all.
āļŠāļ§āļąāļŠāļāļīāļāļēāļĢ
- āđāļāļāļąāļŠāļāļķāđāļāļāļĒāļđāđāļāļąāļāļāļĨāļāļĢāļ°āļāļāļāļāļēāļĢ
- āđāļāļāļąāļŠāļāļķāđāļāļāļĒāļđāđāļāļąāļāļāļĨāļāļēāļ
- āļāļāļāļāļļāļāļŠāļģāļĢāļāļāđāļĨāļĩāđāļĒāļāļāļĩāļ
- āļāļāļāļāļļāļāļāļģāđāļŦāļāđāļāļāļģāļāļēāļ
- āļāļēāļĢāļāļąāļāļāļēāđāļāļ·āđāļāļāļ§āļēāļĄāđāļāđāļāļĄāļ·āļāļāļēāļāļĩāļ
- āļāļļāļāļāļēāļĢāļĻāļķāļāļĐāļē
- āļāļĢāļ°āļāļąāļāļāļĩāļ§āļīāļ
- āļāļĢāļ°āļāļąāļāļŠāļļāļāļ āļēāļ
- āļāļĢāļ°āļāļąāļāļāļļāļāļąāļāļīāđāļŦāļāļļ
- āđāļāļāļēāļŠāđāļāļāļēāļĢāđāļĢāļĩāļĒāļāļĢāļđāđāđāļĨāļ°āļāļąāļāļāļē
- āļāļąāđāļ§āđāļĄāļāļāļģāļāļēāļāļĒāļ·āļāļŦāļĒāļļāđāļ