T&L: Business Process Solutions (Associate)

• Provide support to in-geo HR operational processes, and ensure a consistently magical
  stakeholder experience (e.g. letter generation processes, government reporting, assist
  in preparation of statutory report filing, support authorised signatory process, handling
  benefits programs etc)
• Partner with cross functional teams and key stakeholders to execute and improve
  seamless operational processes to further company's guidelines/policies.
• Define and collect process metrics. Use insights gathered to scale existing processes
  for growing and/or changing user needs.
• Analyze historical utilization data to identify patterns, bottlenecks, and seasonal
  fluctuations, providing actionable insights to leadership.
• Maintain process documentation for all processes, training colleagues where required.
• Operate a process of highly-reliable data entry around employee information,
  customer-friendly resolution of user enquiries, questions and issues.
• Act as a secondary POC on processes in APAC countries.

• Bachelor’s degree of any field, Accounting degree or related is a plus.
• At least 3 years of HR operations experience (Process Management, HR Operations & Improvement)
• Knowledge of local labor laws and experience in preparation government reporting is highly desirable
• Full professional proficiency in both English and Thai.
• Ability to create dashboards, analyse data, distill findings, and present information in an
  easily digestible manner to support data-driven decisions.
• Strong problem-solving ability.
• Demonstrated ability to keep information confidential and commitment to produce high
  quality work.
• Proficiency in Google Workplace, Adobe Acrobat, Workday.