Job Responsibilities:

• Responding and managing in a timely manner to IT services issues and requests.
• Providing technical support and advising across the company, this may be over the phone or in person.
• Acting as a point of contact for all IT services and issues, assigning work to other team members as appropriate.
• Installing and configuring computer hardware, software, systems, networks, printers and other IT related devices.
• Ensuring IT assets are properly managed.
• Managing ticketing system with standard ITIL approach.
• Identifying opportunities that can improve efficiency of IT support process.

Job Qualifications:

• Bachelor’s degree or higher in Computer Engineering, Computer Science, Information Technology or related fields.
• Minimum 2 years’ experience in administrative with some knowledge of IT support (PC, Windows, MS office, Network), (New graduate who is a high–potential and seeking for job challenging is also welcome).
• Experience or knowledge in ITLT would be an advantage.
• Good understanding of fundamental IT applications and setup i.e. Microsoft office, Active directory, Password policy and so on.
• Possess of strong interpersonal and influential skills towards peers and stakeholders within and outside team.
• Possess of strong sense of urgency and quality assurance.
• Service mind, flexible thinking, learning agility and computer literacy.
• Fluent in English both written and verbal (Minimum 750 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.