Job Responsibilities

1. Provide 24-hour response to operational failures of the bank's core banking system, covering

business anomalies in application systems (e.g., deposit, loan, report, and document systems) and

infrastructure anomalies (e.g., cloud services, databases, and networks);

2. Conduct real-time monitoring of system issues and respond promptly; escalate issues to the

subsequent handling process in a timely manner, and assist in extracting logs and data required for

issue analysis;

3. Upon receiving the bank's MA support request, initiate the response process within 15 minutes,

and quickly complete preliminary localization through troubleshooting of abnormal phenomena, log

analysis, and data verification;

4. Cooperate efficiently with the bank to resolve Serv1 or Serv2-level system issues;

5. Prepare detailed incident reports, and accurately communicate the results of root cause analysis to

the bank and support teams;

6. Organize the MA processes of the core system, iteratively update the MA support manual, and

ensure the implementation of standardized MA practices.

Job Requirements

1. A bachelor's degree or above, majoring in computer science, software engineering, or related fields.

2. Have in-depth familiarity with the application architecture of the bank's core systems, master

relevant knowledge of cloud environment operation and maintenance, and possess professional

knowledge of IT Service Management (ITSM) best practices.

3. Have excellent written and verbal communication skills, and be able to convey complex information

clearly and concisely. Thai or English communication skills are required

4. Recognize and accept the 24-hour, 7-day shift system, and be able to adapt to night shifts and

holiday duty (each shift includes 30-minute shift-handover time).

5. Have strong coordination and organizational abilities, and be able to manage multiple tasks

efficiently and prioritize them clearly.

6. Be familiar with the Spring Boot framework and have Java coding and development capabilities.

7. Be familiar with the access operations of mainstream databases (MySQL, PostgreSQL), and have the

ability to optimize SQL, tune performance, and optimize batch tasks.

8. Be proficient in mainstream development tools such as Eclipse and IntelliJ IDEA, be skilled in using

version management tools such as Git and SVN, and log management and analysis tools such as

Kibana.

9. Be able to work stably in Thailand for a long time, have good self-learning ability, and be able to

quickly adapt to business and technological updates.