Responsibilities:

• Handle all customer service inquiries via email, phone, and social media in a timely manner with a focus on a sense of urgency while providing the highest level of customer service.
• Help and support customers on a daily basis to ensure operations run smoothly.
• Provide product and service information to customers, and ensure all problems, complaints, and inquiries are solved within a timely manner.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Collect and update any relevant data relating to feedback/complaints/ recurring issues and provide reports and insights to the manager/team lead.
• Monitor and develop own performances on a regular basis, including pending cases following up.
• Liaise & coordinate with suppliers, to ensure that the service works well.
• Maintain good relationships with current clients.
• Participate in the meeting to review business, operations, and performances with the team leader.

Requirements:

• Bachelor’s degree or higher in any field.
• At least 1-2 years experience in operation, customer support, Sales support, or any related in the IT or software product.
• Customer-oriented mindset with good telephone manner, good analytical skill, attentive to details
• Good command of both written and verbal English and knowledge of other languages would be an advantage.
• Ability to deal with difficult customers and handle stress.
• Able to work off office hours, weekends, and public holidays when needed.
• Proficiency in Google Doc, Sheet, Slide / Microsoft Excel , Word , Power Point.
• Capability to manage the complexity of understanding a new business quickly.