Contact Center (Biligual)
āļāļĩāđāļāļāļēāļāļēāļĢāļĒāļđāđāļāļāļĩ āļāļģāļāļąāļ (āļĄāļŦāļēāļāļ)Responsibilities:
- Ensures highest standard of service delivery to our customers.
- Monitor and respond to incoming calls
- Maintains confidentiality of the Bankâs customers and data.
- Identifies and resolves customer issues and enquires received via calls completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness
- Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
- Ensure group compliance & control standards are observed and met in the execution of customersâ transaction requests
Qualifications:
- 2-4 years of relevant experience.
- Experience in Call Centre or Customer Service in Banking environment will be an advantage.
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
- Possess a positive mindset with a âCAN-DOâ attitude and passion to deliver quality customer service.
- Open to shift hours and weekends
- Proficiency in English and Thai
Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bankâs policy.
āđāļāļīāļāđāļāļ·āļāļ
- āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
āļāļĢāļ°āđāļ āļāļāļēāļ
- āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļ
UOB āđāļāđāļāļāļāļēāļāļēāļĢāļāļĩāđāļĄāļĩāļāļ·āđāļāđāļŠāļĩāļĒāļāļāļĒāđāļēāļāļĄāļēāļāđāļāļāļēāđāļāļĩāļĒāļāļĢāļ§āļĄāļāļķāļāļāļĢāļ°āđāļāļĻāđāļāļĒ āđāļāļĒāļĄāļĩāļŠāļēāļāļēāļĄāļēāļāļāļ§āđāļē 150 āļŠāļēāļāļēāļāļąāđāļ§āļāļĢāļ°āđāļāļĻ āđāļĢāļēāđāļāđāļāļāļāļēāļāļēāļĢāļāļēāļāļīāļāļĒāđāļāļąāđāļāļāļģāļĢāļ°āļāļąāļāļ āļđāļĄāļīāļ āļēāļāļāļĩāđāļĄāļļāđāļāļĄāļąāđāļāļāļģāđāļŠāļāļāļāļĨāļīāļāļ āļąāļāļāđāļāļļāļāļ āļēāļāđāļĨāļ°āļāļĢāļīāļāļēāļĢāļāļąāđāļāđāļĨāļīāļĻāđāļāđāļĨāļđāļāļāđāļē āđāļĢāļēāđāļŠāđāđāļāđāļāļāļēāļĢāļāļļāļāļāļ§āļēāļĄāļāđāļāļāļāļēāļĢāļāļāļāļĨāļđāļāļāđāļēāđāļĨāļ°āļāļĢāđāļāļĄāļāļ°āđāļŦāđāļāļ§āļēāļĄāļāđāļ§āļĒāđāļŦāļĨāļ·āļāļāļēāļāļāđāļēāļāļāļēāļĢāđāļāļīāļāđāļāļāļāļĢāļāļ§āļāļāļĢ
āļĢāđāļ§āļĄāļāļēāļāļāļąāļāđāļĢāļē: We are seeking committed, energetic individuals who believe in being rewarded for performance, who want to grow in their careers, while at the same time, contribute to UOBâs exciting growth in Thailand. āđāļĢāļēāļāļģāļĨāļąāļāļĄāļāļāļŦāļēāļāļāļąāļāļāļāļēāļāļāļĩāđāļāļĢāļ°āļāļ·āļāļĢāļ·āļāļĢāđāļāđāļĨāļ°āļāļ·āđāļāļāļāļāļāļĩāđāļāļ°āļāļģāļāļēāļāđāļāļ·āđāļāļāļĨāļāļāļāđāļāļāļĢāļ°āļāļąāļāļŠāļđāļ āđāļĨāļ°āļāđāļāļāđāļāđāļāļāļāļāļĩāđ ... āļāđāļēāļāļāđāļ
āļŠāļ§āļąāļŠāļāļīāļāļēāļĢ
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