Job Description

• Improve branch work efficiency, customer satisfaction, and minimize operational risk through continuous review of branch operating procedures & project initiatives.
• Abilities to create workflow process document
• Analyze and give consultation and provide solutions to branch staff in operational system & processes
• Coordinate with related units to get the requirement or policies to design process to enhance branch productivity.
• Perform periodically branch operating procedure review within timeline.
• Coordinate with Channels Project and Process Improvement team to review operating process to maximise efficiency and ensure of regulation compliance.

Requirements

• Bachelor’s degree and master’s degree in Business Administration, Accounting, Finance, Banking or related fields is plus
• At least 5 years of work experiences in Branch Operations or related areas
• Knowledge in relevant Bank policies and procedure
• Analytical, Innovative and Conceptual Thinking
• Team work and Collaboration and Self-Development
• Adaptable, flexible and can work in dynamic environment
• Good communication, presentation, people management and negotiation skill
• English skill is required