āļāļĢāļīāļĐāļąāļ āļāļĢāļĩāļāļīāļāļĒāđāļāļļāļĢāļāļīāļ āļāļģāļāļąāļ
āđāļĄāđāļĄāļĩāļāļģāđāļŦāļāđāļāļāļēāļāļŠāļģāļŦāļĢāļąāļāļāļĢāļīāļĐāļąāļāļāļĩāđ āļāđāļāđāļāļāļĩāđāđāļāđāļāļāļģāđāļŦāļāđāļāļāļēāļāļāļĩāđāļāļļāļāļāļēāļāļāļ°āļŠāļāđāļ
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
āđāļĄāđāļāļģāđāļāđāļāļāđāļāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļģāļāļēāļ
āļāļąāļāļĐāļ°:
Thai, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļķāļāļāļēāļ
- Brainstorm and plan content ideas for Facebook, Instagram, TikTok, LinkedIn.
- Support photo/video shoots including behind-the-scenes coordination and setup.
- Create visuals and draft captions that fit campaign objectives and brand identity.
- Assist in producing short-form videos using tools like CapCut or Premiere.
- Learn to use AI-driven tools for both creative visuals and written content.
- Help with campaign reporting by collecting performance insights.
- Basic skills in Canva, CapCut, or Adobe Creative Suite.
- Strong communication and organizational skills.
- Able to work independently while collaborating in a small team.
- Interest in social media trends, branding, and storytelling.
- Why Join Us?.
- Work with top employers and leading brands in Thailand.
- Gain real-world experience in both content creation and campaign execution.
- Learn how to push creative boundaries with new tools and strategies.
- Be mentored by a passionate team that values quality, data-driven insights, and impactful storytelling.
- At WorkVenture, you ll be part of a team that s shaping how companies are seen as great places to work. This role gives you the chance to push creative boundaries and grow with a team that values quality and impactful storytelling.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
2 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Sales, Thai, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
- Cold & Warm Calling: Conduct daily calls to qualify new and existing leads and convert them into sales opportunities across all product lines..
- Client Acquisition & Growth: Present WorkVenture's full range of products and services to prospective and existing clients, identifying the right solution for each company's employer branding needs..
- Lead List Management: Organize, tag, and prioritize leads for effective prospecting. Research company potential and identify appropriate contacts (HR Management, Talent ...
- Pipeline Reporting: Maintain accurate records of call outcomes, client interactions, and follow-ups in the CRM for weekly management review..
- Relationship Management: Build and maintain strong client relationships, assist with inquiries, and educate clients on WorkVenture's platforms and services..
- Market Intelligence: Gather feedback from calls and client conversations regarding market needs and relay insights to the Head of Sales..
- Bachelor's degree in any field..
- 2-3 years of proven experience in B2B sales, telesales, outbound sales, or recruitment sales. Performance matters..
- You love doing sales: demonstrated ability to work through lead lists without hesitation or fear of rejection..
- Strong communication and relationship-building skills; fluent in Thai with good proficiency in English..
- Disciplined, organized, and able to work independently to meet targets..
- Ability to understand and articulate multiple product offerings to different buyer personas..
- Previous experience in HR or employer branding is beneficial but not required..
- Competitive base salary (negotiable) + performance-based commission.
- Why Join Us?.
- You'll be selling market-leading products to top-tier companies, learning fast, and getting rewarded properly when you perform. During this role you'll develop broad consultative selling skills across employer branding, survey research, and recruitment solutions. If you like sales with momentum and upside, this role is for you.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Be responsible for all aspects of the technical relationship with the customer from implementation, product change perspective.
- Build and maintain strong relationships with key technical contacts in named accounts.
- Understand the customer s business and overall technical strategy including relevant data consumption strategy to be able to provide the best options for the customer.
- Hold meetings with the customer when required, either proactively or event triggered. These could be at up to C-Level.
- Leverage other internal resources to provide more expertise around the best options for implementation of the customer s infrastructure.
- Owns the end-to-end implementation change for LSEG products, both LSEG and client initiated.
- Take ownership of any technical issue that a customer may raise during technical implementation and product changes, and proactively liaise with all resolver groups to provide a timely resolution.
- Provide technical advice to customers on all aspects of customer connectivity, product and system usage and upgrades to ensure that the customer is fully ready for the changes.
- Understand the impact that proposed product and system changes will have on customer systems and feed this back to the internal teams.
- Identify all customer readiness activities for assigned projects and act as the customer-facing Technical Lead.
- Liaise with key customer departments for each account during an implementation or upgrade to keep them informed of progress and any issues.
- Partner with Implementation Project Specialist to ensure smooth delivery of customer projects across the entire Customer Implementation and Professional Services.
- Skills/Behaviours Excellent customer facing skills with the ability to understand the customer and communicate at their level.
- Is open and willing to adopt new process and different ways of working.
- Is pro-active and can demonstrate initiative and able to seek out information from the customer and colleagues.
- Willingly puts in the effort to ensure activities are completed on time and to the quality required.
- Is collaborative and has an ability to manage client objections to achieve key objectives.
- Has the ability to analyze and problem solve to find the most appropriate solution for the customer according to requirements and business needs.
- Has the ability to utilize all available resources and tools to investigate and solve customer problems.
- Can maintain a professional approach during periods of heavy workload without close supervision.
- Understanding of market data and the FinTech industry.
- Can form close relationships with the Account Manager and CSM for mapped accounts to adopt a more cohesive service for the customer.
- Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
āļāļąāļāļĐāļ°:
English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Ensure strategic alignment, resource optimization, and the delivery of high-value organizational objectives.
- Lead the identification and management of cross-project dependencies to prevent scope overlap.
- Ensure a seamless end-to-end user experience across the entire portfolio.
- Standardizing documentation templates and process modeling methodologies across the enterprise.
- Ensuring high user adoption and long-term proficiency for end-to-end process transformations.
- Proactively identify project roadblocks and facilitate communication to resolve issues, ensuring transparent and efficient solution delivery.
- Perform root cause analysis to ensure long-term stability and process optimization.
- Bachelor s degree in Business Administration, Information Technology, Computer Science, or a related field.
- At least 3-5 experience in Business Analysis, Requirements Gathering, or related roles within cross-functional project environments.
- Strong ability to translate complex business requirements into clear Business Requirement Documents (BRD) and Functional/Technical Specifications.
- Solid understanding of end-to-end business processes, system integration, and functional architecture design.
- Hands-on experience in User Acceptance Testing (UAT), including test case creation, execution, and sign-off management.
- Experience working closely with Project Managers and development teams throughout the full project lifecycle.
- Strong analytical, problem-solving, and stakeholder management skills.
- Excellent communication skills in English, both written and verbal.
āļāļąāļāļĐāļ°:
Sales, Product Development, Finance, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Analyze customers requirements and formulating business promotion strategy with RMs to support being a main operating bank.
- Execute strategy and plan for increasing sales productivity by cooperative with RM, operations, and other related parties.
- Coordinate with Cash Management system integration & Product Development to tailor service to meet customers requirement.
- Coordinate with Product Team to promote Krungsri & MUFG products to strengthen product offerings.
- Execute sales and follow up to increase usage and revenue of Cash Management products.
- Cross-sell other products of Krungsri group to customers.
- Satisfy customers needs in a timely and professional manner.
- Bachelor or higher in Economics, Finance or related fields -.
- At least 5 years of sales experience in corporate client management for cash management sales, relationship management.
- Proficient in Microsoft Office,.ppt.
- Good command of written and spoken English.
- Excellent communication and negotiating skills.
- Good interpersonal, high energetic, proactive, and organizational skill.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ60,000 - āļŋ80,000, āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Forward plan the release of software life-cycles across a squad.
- Manage risks and resolves issues that affect release scope, schedule and quality.
- Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates.
- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.
- Feature/Software deployment, run and Implementation Plans.
- Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
- Communicate release details and schedules to the Business as required.
- Maintain documentation related to procedures on build, release, and dependencies.
- Bachelor s/Master s in MIS, Computer Science, Computer Engineering, or related field.
- Strong understanding of SDLC and Agile.
- 2-3 years experience with project/release management tools.
- Solid knowledge of software development, design patterns, modern frameworks, and coding best practices.
- Experience with configuration management, reviews/walkthroughs, and test result analysis.
- Familiarity with financial services.
- Handson experience with iOS, Android, or Web platforms.
- Strong communication, leadership, influencing, teamwork, and conflict management skills.
- Why You ll Love Working With Us.
- At Krungsri Nimble, you ll join a passionate team working at the intersection of technology and banking innovation. We embrace an agile mindset where you ll have real ownership and the opportunity to influence system design and business outcomes. In our collaborative and transparent environment, we prioritize continuous learning to stay ahead of the curve. If you're looking for a role where you can make a responsible impact, grow your expertise, and help shape the future of digital banking, this is where you belong.
- Apply now and build something transformative with us!.
- Please note that we will get in touch with shortlisted candidates only.
- FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer).
- LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
- LINKEDIN: Krungsri (http://bit.ly/LinkedinKrungsri).
- Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
- EN.
- (https://krungsri.com/b/privacynoticeen).
- The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
āđāļĄāđāļāļģāđāļāđāļāļāđāļāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļģāļāļēāļ
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ18,000 - āļŋ25,000, āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ, āļĄāļĩāļāđāļēāļāļāļĄāļĄāļīāļāļāļąāđāļ
- āļāđāļāļāļĢāļąāļāļĨāļđāļāļāđāļē āļāļąāļāļŦāļĄāļēāļĒāđāļāđāļēāļāļĄāđāļāļĢāļāļāļēāļĢ.
- āđāļŦāđāļāđāļāļĄāļđāļĨāđāļāļĢāļāļāļēāļĢāļāļĢāļāļāđāļ§āļāļāļąāđāļāļāđāļāļāļāļēāļ Online āđāļĨāļ° Offline.
- āļāļĢāļ°āļŠāļēāļāļāļēāļāļāļąāļāļāļāļēāļāļēāļĢāđāļĢāļ·āđāļāļ Pre-Approve āđāļĨāļ°āļŠāļīāļāđāļāļ·āđāļāļāđāļēāļ.
- āļāđāļ§āļĒāļāļģāļŠāļąāļāļāļē-āđāļāļāļāļĢāļĢāļĄāļŠāļīāļāļāļīāđāļāļąāļāļāđāļēāļĒāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļāļĢāļ°āļŠāļēāļāļāļēāļāļāđāļēāļĒāļāđāļāļŠāļĢāđāļēāļāđāļĨāļ°āļŠāđāļāļĄāļāļāļāđāļēāļ.
- āļŠāđāļāļĄāļāļāđāļāļāļŠāļēāļĢ āļāļļāļāđāļ āđāļĨāļ°āđāļāļ°āļāļģāļāđāļēāļāđāļŦāđāļĨāļđāļāļāđāļēāđāļāđāļēāđāļ.
- āļŠāļģāļĢāļ§āļāļāļĨāļēāļāđāļĨāļ°āļāļđāđāđāļāđāļ āļāļģāļāđāļāļĄāļđāļĨāđāļŠāļāļāđāļāļ·āđāļāļāļąāļāļāļēāļāļĨāļīāļāļ āļąāļāļāđ.
- āļ§āļīāđāļāļĢāļēāļ°āļŦāđāļāđāļāļĄāļđāļĨāļĨāļđāļāļāđāļē āļāļąāļāđāļāđāļāđāļāļĢāļ°āļāļ CRM.
- āļĢāļēāļĒāļāļēāļāļĒāļāļāļāļēāļĒ āđāļĨāļ°āđāļāđāļēāļĢāđāļ§āļĄāļāļĢāļ°āļāļļāļĄāļŠāļĢāļļāļāļāļĢāļ°āļāļģāļŠāļąāļāļāļēāļŦāđ.
- āļāļąāļāđāļāļĢāļĩāļĒāļĄ āđāļĨāļ°āļāļđāđāļĨāļāļ§āļēāļĄāđāļĢāļĩāļĒāļāļĢāđāļāļĒāļ āļēāļĒāđāļāļŠāļģāļāļąāļāļāļēāļāļāļēāļĒāđāļŦāđāļāļĢāđāļāļĄāļāđāļāļāļēāļĢāļāđāļāļāļĢāļąāļāļĨāļđāļāļāđāļē āđāļāđāļ āļāļļāļāļāļĢāļāđāļŠāļģāļāļąāļāļāļēāļ āđāļāļāļŠāļēāļĢāļŠāļąāļāļāļēāļāđāļēāļāđ āđāļāļĢāļāļąāļ§āļĢāđāļāđāļāļĄāļđāļĨāđāļāļĢāļāļāļēāļĢ āđāļāđāļāļāđāļ.
- āļāļāļīāļāļąāļāļīāļāļēāļāļāļ·āđāļāđ āļāļēāļĄāļāļģāļŠāļąāđāļāļŦāļąāļ§āļŦāļāđāļēāļāļēāļ.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- āļŠāļąāļāļāļąāļ: āļāļĩāļĄ Markets Solutions and Innovation Team āļŠāļēāļĒāļāļēāļāļāļļāļĢāļāļīāļāļāļĨāļēāļāđāļāļīāļāļāļĨāļēāļāļāļļāļ.
- Responsible for end-to-end structured product development, pricing, execution, and process coordination in close collaboration with CIO to ensure timely, compliant, and commercially effective product delivery.
- Product Structuring & Development Design and structure investment products (e.g., structured notes, derivatives, fixed income-linked solutions). Analyze market trends and align product strategy with CIO investment views and business targets. Prepare te ...
- Pricing & Execution Develop pricing strategy with trading desks and counterparties. Manage deal execution from structuring to settlement. Coordinate with Front Office, Risk, Legal, Compliance, and Operations to ensure smooth execution. Support syndication process including allocation and documentation.
- System & Process Coordination Gather business requirements and prepare functional specifications. Work with Technology teams on system enhancements and platform improvements. Support UAT, production releases, and system integration.
- Stakeholder Management & Distribution Support Act as key contact point for structured product matters. Develop marketing positioning and prepare client presentation materials. Monitor product performance and recommend improvements..
- āļŠāļāļāļāļēāļĄāļāđāļāļĄāļđāļĨāđāļāļīāđāļĄāđāļāļīāļĄ: āļāļļāļāļĢāļļāđāļāļāļīāļ§āļē.
- āļāđāļēāļāđāļāđāļāđāļēāļāđāļĨāļ°āļĻāļķāļāļĐāļēāļāđāļĒāļāļēāļĒāļāļ§āļēāļĄāđāļāđāļāļŠāđāļ§āļāļāļąāļ§āļāļāļāļāļāļēāļāļēāļĢāļāļĢāļļāļāđāļāļĒ āļāļģāļāļąāļ (āļĄāļŦāļēāļāļ) āļāļĩāđ https://krungthai.com/th/content/privacy-policy āļāļąāđāļāļāļĩāđ āļāļāļēāļāļēāļĢāđāļĄāđāļĄāļĩāđāļāļāļāļēāļŦāļĢāļ·āļāļāļ§āļēāļĄāļāļģāđāļāđāļāđāļāđ āļāļĩāđāļāļ°āļāļĢāļ°āļĄāļ§āļĨāļāļĨāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāļāļĩāđāļĄāļĩāļāļ§āļēāļĄāļāđāļāļāđāļŦāļ§ āļĢāļ§āļĄāļāļķāļāļāđāļāļĄāļđāļĨāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāļĻāļēāļŠāļāļēāđāļĨāļ°/āļŦāļĢāļ·āļāļŦāļĄāļđāđāđāļĨāļŦāļīāļ āļāļķāđāļāļāļēāļāļāļĢāļēāļāļāļāļĒāļđāđāđāļāļŠāļģāđāļāļēāļāļąāļāļĢāļāļĢāļ°āļāļģāļāļąāļ§āļāļĢāļ°āļāļēāļāļāļāļāļāļāđāļēāļāđāļāđāļāļĒāđāļēāļāđāļ āļāļąāļāļāļąāđāļ āļāļĢāļļāļāļēāļāļĒāđāļēāļāļąāļāđāļŦāļĨāļāđāļāļāļŠāļēāļĢāđāļāđ āļĢāļ§āļĄāļāļķāļāļŠāļģāđāļāļēāļāļąāļāļĢāļāļĢāļ°āļāļģāļāļąāļ§āļāļĢāļ°āļāļēāļāļ āļŦāļĢāļ·āļāļāļĢāļāļāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāļāļĩāđāļĄāļĩāļāļ§āļēāļĄāļāđāļāļāđāļŦāļ§āļŦāļĢāļ·āļāļāđāļāļĄāļđāļĨāļāļ·āđāļāđāļ āļāļķāđāļāđāļĄāđāđāļāļĩāđāļĒāļ§āļāđāļāļāļŦāļĢāļ·āļāđāļĄāđāļāļģāđāļāđāļāļŠāļģāļŦāļĢāļąāļāļ§āļąāļāļāļļāļāļĢāļ°āļŠāļāļāđāđāļāļāļēāļĢāļŠāļĄāļąāļāļĢāļāļēāļāđāļ§āđāļāļāđāļ§āđāļāđāļāļāđ āļāļāļāļāļēāļāļāļĩāđ āļāļĢāļļāļāļēāļāļģāđāļāļīāļāļāļēāļĢāđāļŦāđāđāļāđāđāļāļ§āđāļēāđāļāđāļāļģāđāļāļīāļāļāļēāļĢāļĨāļāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāļāļĩāđāļĄāļĩāļāļ§āļēāļĄāļāđāļāļāđāļŦāļ§ (āļāđāļēāļĄāļĩ) āļāļāļāļāļēāļāđāļĢāļāļđāđāļĄāđāđāļĨāļ°āđāļāļāļŠāļēāļĢāļāļ·āđāļāđāļāļāđāļāļāļāļĩāđāļāļ°āļāļąāļāđāļŦāļĨāļāđāļāļāļŠāļēāļĢāļāļąāļāļāļĨāđāļēāļ§āđāļ§āđāļāļāđāļ§āđāļāđāļāļāđāđāļĨāđāļ§āļāđāļ§āļĒ āļāļąāđāļāļāļĩāđ āļāļāļēāļāļēāļĢāļĄāļĩāļāļ§āļēāļĄāļāļģāđāļāđāļāļāđāļāļāđāļāđāļāļĢāļ§āļāļĢāļ§āļĄāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļ°āļ§āļąāļāļīāļāļēāļāļāļēāļāļĢāļĢāļĄāļāļāļāļāđāļēāļāđāļāļ·āđāļāļāļĢāļĢāļĨāļļāļ§āļąāļāļāļļāļāļĢāļ°āļŠāļāļāđāđāļāļāļēāļĢāļāļīāļāļēāļĢāļāļēāļĢāļąāļāļāļļāļāļāļĨāđāļāđāļēāļāļģāļāļēāļ āļŦāļĢāļ·āļāļāļēāļĢāļāļĢāļ§āļāļŠāļāļāļāļļāļāļŠāļĄāļāļąāļāļī āļĨāļąāļāļĐāļāļ°āļāđāļāļāļŦāđāļēāļĄ āļŦāļĢāļ·āļāļāļīāļāļēāļĢāļāļēāļāļ§āļēāļĄāđāļŦāļĄāļēāļ°āļŠāļĄāļāļāļāļāļļāļāļāļĨāļāļĩāđāļāļ°āđāļŦāđāļāļģāļĢāļāļāļģāđāļŦāļāđāļ āļāļķāđāļāļāļēāļĢāđāļŦāđāļāļ§āļēāļĄāļĒāļīāļāļĒāļāļĄāđāļāļ·āđāļāđāļāđāļāļĢāļ§āļāļĢāļ§āļĄ āđāļāđ āļŦāļĢāļ·āļāđāļāļīāļāđāļāļĒāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļ°āļ§āļąāļāļīāļāļēāļāļāļēāļāļĢāļĢāļĄāļāļāļāļāđāļēāļāļĄāļĩāļāļ§āļēāļĄāļāļģāđāļāđāļāļŠāļģāļŦāļĢāļąāļāļāļēāļĢāđāļāđāļēāļāļģāļŠāļąāļāļāļēāđāļĨāļ°āļāļēāļĢāđāļāđāļĢāļąāļāļāļēāļĢāļāļīāļāļēāļĢāļāļēāļāļēāļĄāļ§āļąāļāļāļļāļāļĢāļ°āļŠāļāļāđāļāļąāļāļāļĨāđāļēāļ§āļāđāļēāļāļāđāļ āđāļāļāļĢāļāļĩāļāļĩāđāļāđāļēāļāđāļĄāđāđāļŦāđāļāļ§āļēāļĄāļĒāļīāļāļĒāļāļĄāđāļāļāļēāļĢāđāļāđāļāļĢāļ§āļāļĢāļ§āļĄ āđāļāđ āļŦāļĢāļ·āļāđāļāļīāļāđāļāļĒāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļ°āļ§āļąāļāļīāļāļēāļāļāļēāļāļĢāļĢāļĄ āļŦāļĢāļ·āļāļĄāļĩāļāļēāļĢāļāļāļāļāļ§āļēāļĄāļĒāļīāļāļĒāļāļĄāđāļāļ āļēāļĒāļŦāļĨāļąāļ āļāļāļēāļāļēāļĢāļāļēāļāđāļĄāđāļŠāļēāļĄāļēāļĢāļāļāļģāđāļāļīāļāļāļēāļĢāđāļāļ·āđāļāļāļĢāļĢāļĨāļļāļ§āļąāļāļāļļāļāļĢāļ°āļŠāļāļāđāļāļąāļāļāļĨāđāļēāļ§āļāđāļēāļāļāđāļāđāļāđ āđāļĨāļ°āļāļēāļ āļāļģāđāļŦāđāļāđāļēāļāļŠāļđāļāđāļŠāļĩāļĒāđāļāļāļēāļŠāđāļāļāļēāļĢāđāļāđāļĢāļąāļāļāļēāļĢāļāļīāļāļēāļĢāļāļēāļĢāļąāļāđāļāđāļēāļāļģāļāļēāļāļāļąāļāļāļāļēāļāļēāļĢ.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
5 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Power point, Negotiation, Teamwork, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Identify individual and team competency gaps.
- Create the competency framework for Receptionist (SVC Centers staff).
- Design the Assessment method, collection result and GAP investigation.
- Create development plan to fill gap with, provide Coach & Feedback as a tools.
- Create and Organize CS training roadmap for upfront staff and Leader level Create a development plan for Service Center Leader level.
- Standardize a qualification, Pre-screening, Interview guideline for service partner.
- Create curriculum, Prepare Friendly Training materials (Power point, VDO, Instruction manuals).
- Organized the orientation training and certified (Theory and Practice test) for new staff both online and offline.
- Maintain updated records of training curricula and material.
- Enhance the Customer Service Excellence Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management).
- Provide the CS Excellence training program to upfront staff.
- Monitor the customer feedback according to the manner and empathy.
- Provide improvement training plan with service partner based on customer feedback.
- Create skill map for motivation program / Recognition award. Set up evaluation criteria by skill and performance map.
- Communicate and drive actions.
- Assess the impact of each educational course on staff performance and client satisfaction.
- Manage the Existing People Development program with external parties Manage End to End process & operation for program completeness with effective quality, budget and timeline.
- Engage service center partner and all stakeholder by each program.
- Continuous improve from learning point to develop each program.
- Conduct Customer service workshop with service center partner Engage CS Team members & service center partner to involve the workshop for communication, build performance and get feedback or recommendation.
- Act as a lead facilitator/ MC for training sessions, workshops and events involving all audiences.
- Skills and Qualifications Bachelor s degree or higher in Business Administration, Education, Human Resources or related fields.
- Minimum 5 years of experience in Customer Experience management, Soft skills & People development, Learning & development, Training facilitation or related areas.
- Familiar with interactive learning activities and learning incentive program.
- Works on problems of diverse scope where analyzing data requires evaluating identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Good communication and presentation in both Thai and English skills.
- Familiar in CANVA, Presentation Tools, Communication Tools and strong presentation skills.
- Experience in Sales or Customer service positions at branch/ retail/ store is a plus.
- Customer centric mindset and Customer service staff emphatic mindset with strong attention to detail.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
āđāļĄāđāļāļģāđāļāđāļāļāđāļāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļģāļāļēāļ
āļāļąāļāļĐāļ°:
Good Communication Skills, Multitasking, Problem Solving, Service-Minded, High Responsibilities, Thai, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ15,000 - āļŋ35,000, āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Taking reservations for rooms and/or restaurant seating.
- Acknowleding customer requests such as specific dietary requirements.
- Communicating politely & professionally with prospect clients.
- Resolving any issues up to your ability as a reservations executive.
- Upselling hotel & restaurant options where necessary & possible.
- Helping maintain & an elevate the brand image for our hotels & dining outlets.
- This job requires fluent Thai & English (Preference given to candidates with basic profficiency or higher in a third language).
- This job requires good teamwork, organization & multitasking skills.
- This job requires good self-initiation & problem-solving skills.
- Is This Job for You.
- This job is for someone who is interested to grow in the hospitality & F&B industry and/or in reservations & customer service.
- This job is for someone who wants to handle an essential function of a business.
- This job is for someone who likes engaging with customers & problem-solving for clients.
- Rapos Group is a family-owned enterprise established in 1988 in Thailand. Our group is engaged in the textiles, chemicals & hospitality industries with multiple business units under the three.
- In textiles, Rapos (Thailand) Co., Ltd. (www.rapos.com) & associated companies is the leading supplier of manufacturing raw material for garment factories.
- In chemicals, Cleanfirm Co., Ltd. (www.cleanfirm.co.th) is engaged in the business of cleaning supplies distribution for hotels, restaurants & commercial spaces.
- In hospitality, our portfolio consists of 4 hotels & 500 rooms, specializing in the luxury boutique segment, as well as a number of renowned upscale F&B outlets.
- If this job sounds like you, we look forward to seeing your application!.
