Goal of function:

To be responsible for managing the repair, calibration and maintenance of FMC equipment and support systems used in the delivery of dialysis therapy. Inspect, install, perform inventory assessments and preventative maintenance, and assist medical staff and patients in the use of equipment.

Customers feel supported and confident with FMC products

• Demonstrate a high level of understanding, knowledge and skills in the entire Fresenius Medical Care portfolio.

• Demonstrate basic knowledge of renal disease and how FMC products benefit patients.

• Provide technical resources (brochures, manuals etc)

• Identify technical learning needs of customers (e.g. biomeds) and patients in consultation

with appropriate personnel in order to support individual learning plans.

Customers receive technical expertise as a value-add resource

• Provide expert technical knowledge and instruction to personnel regarding equipment operation and maintenance.

• Provide technical support in person or via telephone to new and existing accounts. Support patients directly if/as required.

• Assist in-house biomedical technicians if/ as required and recommend further FMC training as appropriate.

Carry out technical duties

• Maintain and repair FMC equipment in accordance with the customer contract and the FMC training manual.

• Carry out proactive maintenance of all equipment as per the established servicing plan. Carry out fault finding and repair/replace equipment if/as required in order to maintain equipment in optimal performance condition.

• Inventory levels and fleet are maintained.

• Maintain your own instruments are ready to use always.

• Resolve any unexpected technical difficulties and other problems that may arise at any time.

• Communicate all maintenance and repair actions for information to customer management as required.

• Complete the necessary paperwork for the completion of work and receive customer sign-off after their inspection.

• Promptly report all accidents, injuries and unsafe working conditions or practices.

Support the achievement of business results and growth in patient numbers

• Identify customer resource needs (e.g. new products, technical support or clinical training) and provide appropriate support through liaison with the technical, sales and marketing teams.

• Build and maintain positive/ value-add working customer relationships.

• Maintain and develop existing and new customers through planned individual account support. This may involve working with other FMC teams or discussing future targets with the regional business manager.

• Monitor and report on competitor activities and provide relevant information to management

Individual work is performed in support of the local team and wider company

• Update own technical knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks.

• Promote a team culture by assisting others during periods of high workloads, leave or absence so that overall objectives can be met.

• Where appropriate, become involved in FMC activities including attendance at staff meetings and involvement in company events