Call Center (Chinese Skill)  HSK 4, 5, 6

Progress Service Support provides support services for Kasikorn Bank's Customer Relation Center (K-Contact Center) by providing information of and help for KBank's customers.

As a call center representative, you'll be the friendly voice of the bank, providing exceptional service and support to our customers through phone, email, and chat. You'll have the opportunity to make a positive impact on our customers' banking experience and help them navigate through any issues or questions they may have.

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Job descriptions

• Provide general information relating to Banking Products
• Handle customer inquiries and solving problems of customers concerning products and services by telephone or E-mail
• Follow-up and co-ordinate with related departments to solve customers’ problems

Qualifications

• Bachelor Degree in any fields
• Good command of spoken and written English
• Service-minded, good personality, interpersonal and communication skill
• Able to work in shift (5 days of working rotation / week)
• Experience in a call center or customer service will be an advantage - TOEIC : 550 up will be an advantage