Trip.com Group
RWFM Specialist
āļāļĩāđTrip.com GroupAbout Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worldâs leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, youâll get to
- Responsible for creating efficient schedules, processing and managing overtime and undertime
- Support to achieve service level and efficiency targets from Work Force Management perspective
- Real-time monitoring of service level and providing suggestions to service team
- Work closely with team leaders to constantly monitor staff movements in line upon forecast plan
- Implement improvement measures to ensure SLAs are well met
- Forecast future workforce demand based on historical data, market trends, and business objectives
What you'll Need to Succeed
- Fluent in both English and Thailand
- At least 2 yearsâ experience in call center relevant industry
- Eligibility to work full-time in Thailand
- Good communication skills to build up effective collaboration
- Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation
- Ability to work under pressure
- Proactive and self-motivated
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
Whatâs more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļĩāđāļāļģāđāļāđāļ
- 2 āļāļĩ
āđāļāļīāļāđāļāļ·āļāļ
- āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
āļŠāļēāļĒāļāļēāļ
- āļāļēāļĢāļāļąāļāļāļēāļĢ
- āļāļąāļāļ§āļīāđāļāļĢāļēāļ°āļŦāđ
āļāļĢāļ°āđāļ āļāļāļēāļ
- āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļ
āļāļģāļāļ§āļāļāļāļąāļāļāļēāļ:41073 āļāļ
āļāļĢāļ°āđāļ āļāļāļĢāļīāļĐāļąāļ:āļāļēāļĢāļāđāļāļāđāļāļĩāđāļĒāļ§
āļāļĩāđāļāļąāđāļāļāļĢāļīāļĐāļąāļ:n/a
āđāļ§āđāļāđāļāļāđ:th.trip.com/?fbclid=IwY2xjawGekM5leHRuA2FlbQIxMAABHS8xeg8rYcgaEoBwSqXu1s4SBJltVIm3p_5v_1YsIJ1BZJYgWeh7YwfFGw_aem_C0omZlWWzbAWqq2MHSe7sw
āļāđāļāļāļąāđāļāđāļĄāļ·āđāļāļāļĩ:1999
āļāļ°āđāļāļ:5/5
āļāđāļāļāļąāđāļāļāļķāđāļāđāļāļāļĩ 2542 āđāļĨāļ°āļāļāļāļ°āđāļāļĩāļĒāļāđāļāļāļĨāļēāļāļŦāļĨāļąāļāļāļĢāļąāļāļĒāđ NASDAQ āđāļāļāļĩ 2546 āļĢāļ§āļĄāļāļķāļ HKEX āđāļāļāļĩ 2564 Trip.com GroupāđāļāđāļāļāļđāđāđāļŦāđāļāļĢāļīāļāļēāļĢāļāđāļāļāđāļāļĩāđāļĒāļ§āļāļąāđāļāļāļģāļĢāļ°āļāļąāļāđāļĨāļ āļ āļēāļĒāđāļāđāđāļāļĢāļāļāđ Trip.com, Ctrip, Skyscanner āđāļĨāļ° Qunar āđāļāļĒāđāļāđāļĨāļ°āđāļāļĨāļāļāļāļĢāđāļĄāđāļāđāļāļđāļĢāļāļēāļāļēāļĢāļāļĢāļąāļāļĒāļēāļāļĢāļāđāļēāļāļāļēāļĢāļāđāļāļāđāļāļĩāđāļĒāļ§ ...
āļĢāđāļ§āļĄāļāļēāļāļāļąāļāđāļĢāļē: We offer a dynamic environment where your passion for travel can thrive. We provide opportunities for learning and career progression. Our family-friendly policies, such as childcare subsidies and hybrid work arrangements, support work-life balance. We value diversity and inclusion, offering equa ...
āļŠāļģāļāļąāļāļāļēāļāđāļŦāļāđ: 33/4, THE NINE TOWER TOWER B, FLOOR 33-34, ROOM 3301-3404, RAMA IX, HUAI KHWANG, HUAI KHWANG, BANGKOK 10310
āļāļģāđāļŦāļāđāļāļāļēāļāļ§āđāļēāļāļāļĩāđāļāļļāļāļāđāļēāļāļ°āļŠāļāđāļ
āļāļĩāđ WorkVenture āđāļĢāļēāđāļŦāđāļĄāļđāļĨāđāļāļīāļāđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļ Trip.com Group āđāļāļĒāļĄāļĩāļāđāļāļĄāļđāļĨāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ āļāļąāđāļāđāļāđāļ āļēāļāļāļĢāļĢāļĒāļēāļāļēāļĻāļāļēāļĢāļāļģāļāļēāļ āļĢāļđāļāļāđāļēāļĒāļāļāļāļāļĩāļĄāļāļēāļ āđāļāļāļāļāļķāļāļĢāļĩāļ§āļīāļ§āđāļāļīāļāļĨāļķāļāļāļāļāļāļēāļĢāļāļģāļāļēāļāļāļĩāđāļāļąāđāļ āļāļķāđāļāļāđāļāļĄāļđāļĨāļāļļāļāļāļĒāđāļēāļāļāļāļŦāļāđāļēāļāļāļāļāļĢāļīāļĐāļąāļ Trip.com Group āļĄāļĩāļāļāļąāļāļāļēāļāļāļĩāđāļāļģāļĨāļąāļāļāļģāļāļēāļāļāļĩāđāļāļĢāļīāļĐāļąāļ Trip.com Group āļŦāļĢāļ·āļāđāļāļĒāļāļģāļāļēāļāļāļĩāđāļāļąāđāļāļāļĢāļīāļāđ āđāļāđāļāļāļāđāļŦāđāļāđāļāļĄāļđāļĨāļāļĢāļīāļāļŠāļĄāļąāļāļĢāļāļēāļ āđāļĄāļāļīāļāđāļĒāļĩāļĒāļĢāđāļŠāļŠāļĄāļąāļāļĢāļāļēāļ āļŠāļĒāļēāļĄāļĄāļīāļāļĨāļīāļāļŠāļĄāļąāļāļĢāļāļēāļ āļāđāļāļāđāļēāļŠāļĄāļąāļāļĢāļāļēāļ āļāļŠāļīāļāļĢāļĨāļĩāļŠāļāļīāđāļ