• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Represent the team at global policy meetings to stay up to date with policy developments and provide feedback on implementation and execution.
• Facilitate efficient & timely communication updates between all internal & external stakeholders.
• Compile & deliver regular performance data reports to management teams as required.
• Identify and assess areas for performance improvement across each market, and be solution driven and proactive in delivering these solutions.

Facilitate RCA escalation through the relevant process.

• Participate in or lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
• Balance efficient delivery of tasks in each queue through TCS.
• Be able & willing to suggest or allocate resources to backfill temporary gaps in market support.
• Work closely with internal stakeholders to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Assist with interviews & other hiring process duties.
• Deputise for Team Leader when needed, assisting with operational tasks and performance monitoring etc.
• Collaborate with Team Leads to further develop internal structures for performance management, team, and individual growth.

Minimum Qualifications

• You are a fast learner, a good communicator, and proficient in English and Thai.
• Bachelor’s degree and above or equivalent working experience in a short video product user industry.
• At least 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
• Demonstrate a broad understanding of our business needs, and strategic thinking skills.
• Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• Familiar with machine learning and content understanding.
• Comfortable reporting to, or collaborating with, all levels of management & broader stakeholders.

Preferred Qualifications

• Familiar with Microsoft Office Suite (PPT / Excel / Word)
• An understanding of tools such as the

Working Hours tool, and Data Power are an advantage.

• Have a demonstrated ability to make good decisions in complex situations.
• A fast learner who has the ability to embrace a fast-paced working environment.
• Strong cross-cultural communication and interpersonal skills.
• Strong presentation skills.
• A passion for helping others to grow, and a willingness to step beyond your comfort zone.