HELP DESK AND GROUP DESK MANAGER

Salary: Negotiable

Location: VietJet Thailand at Suvarnabhumi Airport

Team: Commercial Department

Application deadline: 31/01-31/12/2026

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Job Description

Role and Responsibilities:

• Work Loccation: Suvarnabhumi Airport

• Oversee and ensure timely handling of Ticketing office/ Reservation system/ GIT series and ad-hoc group booking requests from travel agencies, tour operators, key customers, and sales Team.

• Lead and maintain customer service excellence by setting service standards and ensuring team delivers courteous, professional, and solution-oriented support.

• Ensure comprehensive understanding and proper implementation of Vietjet ThailandTerms & Conditions of Carriage and group pricing, FIT policies and provide guidance/training to team for effective customer communication.

• Monitor, analyze, and update group travel demand trends from market to support strategic decision-making.

• Manage, support, and build strong relationships with assigned agents to maximize group revenue and strengthen business partnerships.

• Develop, review, and present timely reports on group performance, market demand, and market intelligence, including recommendations for improvement and business growth.

• Provide leadership, coaching, and performance management to group team to ensure achievement of targets and continuous development.

Qualifications:

• Bachelor's degree in Business Administration, Tourism Management, Aviation, or other related fields.

• Minimum 7 years of working experience in airline industry, with at least 2 years in supervisory or managerial role in group sales, ticketing, reservation, or customer service.

• Strong leadership, people management, and team development skills, with proven ability to drive performance and achieve sales targets.

• Excellent problem-solving, negotiation, and decision-making skills with strong business acumen.

• Proficiency in computer software applications (MS Word, Excel, PowerPoint, Internet) and ability to analyze data for business insights.

• Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with agents, customers, and stakeholders.

• Fluent in both English and Thai (spoken & written); TOEIC score of 700 or equivalent is required.

• Ability to work under pressure, manage multiple priorities, and deliver results within tight deadlines.

• Strong ability to work independently and provide strategic direction, with high adaptability in a diverse and multicultural environment.

• Proven capability to manage multiple priorities and lead team effectively in a fast-paced and rapidly changing business environment.

• Excellent coordination and cross-functional collaboration skills, with the ability to influence and align stakeholders across departments.

• Strong sense of confidentiality, tact, and discretion in handling sensitive information and decision-making at management level.

• Demonstrated ability to make sound administrative, procedural, and business decisions with accountability and strategic judgment.

• Willingness and ability to travel domestically and internationally to represent the company, strengthen partnerships, and support business development.

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Role and Responsibilities:

• Work Loccation: Suvarnabhumi Airport

• Oversee and ensure timely handling of Ticketing office/ Reservation system/ GIT series and ad-hoc group booking requests from travel agencies, tour operators, key customers, and sales Team.

• Lead and maintain customer service excellence by setting service standards and ensuring team delivers courteous, professional, and solution-oriented support.

• Ensure comprehensive understanding and proper implementation of Vietjet ThailandTerms & Conditions of Carriage and group pricing, FIT policies and provide guidance/training to team for effective customer communication.

• Monitor, analyze, and update group travel demand trends from market to support strategic decision-making.

• Manage, support, and build strong relationships with assigned agents to maximize group revenue and strengthen business partnerships.

• Develop, review, and present timely reports on group performance, market demand, and market intelligence, including recommendations for improvement and business growth.

• Provide leadership, coaching, and performance management to group team to ensure achievement of targets and continuous development.

Qualifications:

• Bachelor's degree in Business Administration, Tourism Management, Aviation, or other related fields.

• Minimum 7 years of working experience in airline industry, with at least 2 years in supervisory or managerial role in group sales, ticketing, reservation, or customer service.

• Strong leadership, people management, and team development skills, with proven ability to drive performance and achieve sales targets.

• Excellent problem-solving, negotiation, and decision-making skills with strong business acumen.

• Proficiency in computer software applications (MS Word, Excel, PowerPoint, Internet) and ability to analyze data for business insights.

• Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with agents, customers, and stakeholders.

• Fluent in both English and Thai (spoken & written); TOEIC score of 700 or equivalent is required.

• Ability to work under pressure, manage multiple priorities, and deliver results within tight deadlines.

• Strong ability to work independently and provide strategic direction, with high adaptability in a diverse and multicultural environment.

• Proven capability to manage multiple priorities and lead team effectively in a fast-paced and rapidly changing business environment.

• Excellent coordination and cross-functional collaboration skills, with the ability to influence and align stakeholders across departments.

• Strong sense of confidentiality, tact, and discretion in handling sensitive information and decision-making at management level.

• Demonstrated ability to make sound administrative, procedural, and business decisions with accountability and strategic judgment.

• Willingness and ability to travel domestically and internationally to represent the company, strengthen partnerships, and support business development.

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