EXECUTIVE, CABIN CREW - OPERATION
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EXECUTIVE, CABIN CREW - OPERATION
Salary: Negotiable
Location: VietJet Thailand at Suvarnabhumi Airport
Team: Flight Operations Department
Application deadline: 07/10-06/11/2026
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Job Description
Responsibilities:
- Be able to work in Suvarnabhumi Airport (BKK)
- Ensure to provide qualified cabin crew with enough knowledge, ability, skills and good attitude to serve customer with sense of responsibility
- Being responsible for checking, monitoring and supervising the implementation and compliance with standards of service systems, behaviors, attitudes of CC in passenger's service
- Hold regular talks with CC and observe pre-flight briefing or flight to make sure regulations are applied and service performance is maintained
- Monitoring the quality of products, Pax feedback/complaint and additional services provided on the flight; promptly feedback to the relevant departments to make adjustments on quality, quantity and specifications of goods.
- Support Cabin Crew Manual, Cabin Crew Training Manual, Cabin Crew Handbook, Announcement Manual and other relevant documentation revision and new issue
- May be delegated from Cabin Crew Manager to act of his/her behalf in case of his/ her absence/inability
- Other assignments from the direct Manager
Qualifications:
- A minimum of Bachelor Degree in any field
- TOEIC 700 and above
- A Minimum of 3 year-flying experience. Managerial level experience is preferably.
- Previous experience in a customer service based role.
- Experience of delivering results through large work groups would be an advantage.
- Have essential soft skills to create and implement standard practices in line with corporate policy, legal and service standards.
- Strong leadership skill.
- Understanding of airline legal agreements, training requirements especially CAAT would be preferable.
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Responsibilities:
- Be able to work in Suvarnabhumi Airport (BKK)
- Ensure to provide qualified cabin crew with enough knowledge, ability, skills and good attitude to serve customer with sense of responsibility
- Being responsible for checking, monitoring and supervising the implementation and compliance with standards of service systems, behaviors, attitudes of CC in passenger's service
- Hold regular talks with CC and observe pre-flight briefing or flight to make sure regulations are applied and service performance is maintained
- Monitoring the quality of products, Pax feedback/complaint and additional services provided on the flight; promptly feedback to the relevant departments to make adjustments on quality, quantity and specifications of goods.
- Support Cabin Crew Manual, Cabin Crew Training Manual, Cabin Crew Handbook, Announcement Manual and other relevant documentation revision and new issue
- May be delegated from Cabin Crew Manager to act of his/her behalf in case of his/ her absence/inability
- Other assignments from the direct Manager
Qualifications:
- A minimum of Bachelor Degree in any field
- TOEIC 700 and above
- A Minimum of 3 year-flying experience. Managerial level experience is preferably.
- Previous experience in a customer service based role.
- Experience of delivering results through large work groups would be an advantage.
- Have essential soft skills to create and implement standard practices in line with corporate policy, legal and service standards.
- Strong leadership skill.
- Understanding of airline legal agreements, training requirements especially CAAT would be preferable.
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