Job description

The successful incumbent will provide high-quality HR Shared Services support across Southeast Asia, ensuring timely, accurate, and compliant delivery of HR transactional services throughout the employee lifecycle.

The role is responsible for supporting payroll administration, maintaining employee records within the Human Resource Management System (HRMS), and executing end-to-end HR operational processes including onboarding, employee movements, offboarding, and employment documentation for Singapore, Malaysia, Thailand and Vietnam. As part of the Regional HR People Services team, the incumbent will deliver consistent service standards, maintain data integrity, continuously improve operational efficiency, and contribute towards an excellent employee experience across all countries. As part of the on-going initiatives to elevate HR Services efficient, the incumbent needs to be passionate in driving continuous improvement of HR processes, workflows, and standard operating procedures and continue to identify opportunities to automate and streamline HR administrative processes through effective use of HR technology.

As we are at the transition phase, the incumbent will need to support HR system implementation, testing, and enhancement initiatives as required.

HR People Services Operations

• Execute end-to-end HR transactional activities across the employee lifecycle, ensuring accuracy and timely service delivery.

• Prepare and administer HR documentation including employment contracts, letters of offer, confirmation letters, promotion letters, transfer letters, salary adjustment letters, service letters, and other employment related documents.

• Coordinate employee onboarding and offboarding activities, ensuring compliance with company policies and statutory requirements.

• Maintain employee records and personnel files in accordance with company standards and data privacy regulations.

Payroll Administration

• Coordinate monthly payroll processing for one or more countries (Singapore, Malaysia, and Thailand) with country HR teams.

• Validate payroll inputs including new hires, resignations, salary adjustments, allowances, overtime, commissions, leave deductions, and statutory contributions.

• Ensure payroll is processed accurately and within established timelines..

• Support payroll reconciliation, reporting, statutory submissions, and year end payroll activities where applicable.

• Resolve payroll-related enquiries professionally and within agreed service levels.

Data management

• Maintain accurate employee information within the HRMS, ensuring data integrity and completeness.

• Process employee movement transactions including: Transfers, Promotions, Organizational changes, and Compensation updates

• Administer onboarding activities including document verification, system setup, employee communications, and orientation coordination.

• Coordinate exit clearance, system deactivation, final documentation, and exit administration.

• Ensure all employee lifecycle activities comply with company policies and local employment legislation.

• Perform regular data audits and identify discrepancies for timely correction.

• Generate standard HR reports and support data requests from HR and business stakeholders

Qualifications and Experiences

• Degree in HR, Business Admin or any related discipline with minimum 3-5 years of relevant experience in HR Operations, HR Shared Services, Payroll Administration, or HR Administration.

• Experience supporting regional payroll, preferably across Singapore, Malaysia, and Thailand, will be an advantage.

• Hands-on experience with HRMS platforms (e.g., Darwinbox, Workday, SAP SuccessFactors, Oracle HCM, or similar systems).

• Good understanding of payroll processes, HR administration, and employee lifecycle management.

• Familiarity with employment legislation and statutory payroll requirements within Southeast Asia is desirable.

• Proficient in Microsoft Excel and Microsoft Office applications.

• Communicate effectively with all levels of employees

• Must possess the highest professional and personal standards, unquestioned integrity and business ethics.