• Warehouse & Inbound Operations

• Lead and oversee end-to-end warehouse and inbound operations, including receiving, put-away, storage, picking, packing, and dispatch preparation.

• Establish operational standards, processes, and controls to ensure efficient, accurate, and timely warehouse operations.

• Ensure proper warehouse layout, space utilization, product flow, and storage conditions.

• Monitor operational performance and proactively identify risks and opportunities for improvement.

• Ensure products are handled and stored in accordance with company standards and applicable requirements.

• Inventory Management

• Oversee inventory management and ensure accuracy between physical stock and system records.

• Establish appropriate inventory control processes, including cycle counts, physical stock counts, stock rotation, and discrepancy management.

• Monitor stock aging, slow-moving, damaged, and expired products and drive appropriate actions with relevant functions.

• Identify inventory risks and implement controls to minimize stock loss, damage, and operational errors.

• Logistics Management

• Oversee outbound and delivery operations to ensure timely and accurate product fulfillment.

• Manage and monitor logistics partners / 3PL performance against agreed KPIs and service levels.

• Partner with Supply Chain and relevant functions to optimize delivery planning, service quality, and logistics costs.

• Resolve escalated operational and delivery issues and drive corrective actions.

• Warehouse Operations, Safety & Administration

• Oversee overall warehouse operations, including manpower planning, work schedules, operational administration, and resource allocation.

• Establish and maintain warehouse SOPs, work instructions, and operational standards.

• Ensure compliance with warehouse safety, security, housekeeping, and regulatory requirements.

• Identify operational and safety risks and ensure appropriate preventive and corrective actions are implemented.

• Oversee warehouse documentation, system transactions, reporting, and operational records to ensure accuracy and compliance.

• Team Leadership & People Management

• Lead, manage, and develop warehouse and logistics teams to achieve operational targets and service levels.

• Set clear performance expectations, KPIs, and objectives for the team.

• Optimize manpower and resource allocation based on business requirements.

• Coach and develop team members to strengthen operational capabilities and leadership pipeline.

• Foster a high-performance, accountable, and safety-focused working culture.

• Performance & Cost Management

• Define and monitor key warehouse and logistics KPIs, including inventory accuracy, order fulfillment, productivity, service level, safety, and operating costs.

• Analyze operational performance and provide insights and recommendations to management.

• Manage warehouse operating costs and identify opportunities for cost optimization without compromising service quality.

• Ensure warehouse capacity and resources are aligned with business needs and growth.

• Process Improvement & Business Partnership

• Drive continuous improvement initiatives to enhance operational efficiency, productivity, service quality, and cost effectiveness.

• Lead warehouse and logistics improvement projects, including process, system, and technology enhancements.

• Collaborate with Supply Chain, Sales, Marketing, Finance, and other relevant functions to support business requirements.

• Provide strategic input on warehouse and logistics capacity, processes, and operational planning to support business growth.

คุณวุฒิ (Qualifications)

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related fields.

• 5-8 years of experience in warehouse operations, logistics, or supply chain, with at least 2-3 years in a supervisory or management role.

• Experience managing warehouse teams and daily warehouse operations.

• Strong knowledge of inventory management, warehouse processes, and logistics operations.

• Experience with WMS/ERP systems and good proficiency in Microsoft Excel.

• Experience working with 3PL or external logistics providers is an advantage.

• Strong analytical, problem-solving, and people management skills.

• Good communication and coordination skills.

• Able to work in a fast-paced environment and manage multiple priorities.