Line of Service

Assurance

Industry/Sector

Not Applicable

Specialism

Assurance

Management Level

Administrative

Job Description & Summary

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.
Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.

Responsibilities

• Central Coordination: Act as a central point of contact and liaison for various internal departments (e.g., Audit, Strategy, HR) to facilitate smooth communication and resolve resource allocation conflicts.
• Resource Allocation: Monitor and manage staff schedules and bookings to optimize workload distribution, address staff shortages, and take appropriate proactive actions.
• Stakeholder Collaboration: Collaborate closely with Audit Managers to efficiently and strategically allocate audit staff to client engagements based on skills, availability, and project requirements.
• Reporting & Analytics: Develop and produce monthly resource management reports using Excel and Power BI to provide insights on staff utilization, forecasting, and capacity planning.
• Data Management: Maintain and ensure the accuracy of data within the resource planning system.
• Process Improvement: Identify opportunities to improve resource planning processes and tools, and take the initiative to implement effective changes.
• Strategic Support: Support the strategy and communication team with initiatives and projects related to resource planning and management.

Qualifications and Skills

• Education: Bachelor's degree in any related field.
• Experience: Minimum of 5+ years of experience in resource planning, workforce management, or a related coordination/management field. Audit or professional services experience is a plus.
• Technical Skills:
• Proficient in Microsoft Office Suite, with advanced Excel skills (e.g., pivot tables, VLOOKUPs, formulas).
• Experience with Power BI or similar data visualization tools for creating dashboards and reports.
• Core Competencies:
• Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and make informed decisions.
• Initiative & Process Improvement: A proactive mindset with a strong sense of initiative and a proven ability to identify and implement process improvements.
• Communication: Excellent interpersonal and communication skills, with the ability to coordinate effectively with stakeholders at all levels.
• Technology-Oriented: A keen interest in new technologies and digital tools for process automation and efficiency.

Personal Attributes:

• High level of service-mindedness and ability to build strong working relationships.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Ability to work well under pressure and manage multiple deadlines.
• Good command of English (both written and spoken).

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing, Electronic Filing, Electronic Records Management {+ 31 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date