About the Role:

Manage supplier relationships, coordinate import and domestic operations, and ensure optimal execution of purchases and shipments. Act as the key reference for import compliance, customs, and regulatory matters (including FDA). Work closely with the Warehouse & Inventory Manager to translate demand plans into optimized purchasing decisions while maximizing container capacity and controlling costs. Support administrative operations in collaboration with the Supply Chain Administrative Coordinator and step in during their absence. Handle claims as needed.

 Key Responsibilities:

Supplier Relationship & Procurement

·        Maintain and develop relationships with domestic and international suppliers

·        Negotiate prices, terms, and conditions on growth products

·        Confirm POs and ensure correct pricing and terms are applied

·        Cost-estimation (DDP)

·        Track supplier performance and escalate issues when necessary

Import Operations & Compliance

·        Serve as the main reference for import operations, customs, and regulatory compliance (including FDA where applicable)

·        Ensure smooth execution of import shipments and timely delivery

·        Coordinate with freight forwarders, shipping companies, carriers and ensure prices applied match negotiated terms before

·        Prepare and check import documentation (BL, commercial invoice, certificates of origin, COC, COA, customs declarations, LPI, Import license, factory certificates etc...)

·        Manage all the non-regular shipments: by A/F, cross-bordering, registered & non registered products sample, NPD etc...

·        Ensure compliance with all import/export regulations and company policies

·        Receive demand plans/stock requirements from Warehouse & Inventory Manager and translate demand plan needs into optimized purchase orders

·        Challenge demand plans when opportunities exist to optimize costs or shipment efficiency

 Administrative Coordination

·        Collaborate closely with the Supply Chain Administrative Coordinator to ensure correct documentation

·        Archives and ensure all documents are complete for accounting purposes for all international shipments and submit documents on time.

·        Provide reports on purchase & shipments status to the Supply Chain Manager

·        In the Coordinator’s absence, take over administrative tasks.

 Claims & Issue Resolution

·        Manage supplier and carrier claims, including communication, evidence collection, and resolution tracking

·        Support customer claims related to procurement, import issues and quality

·        Ensure corrective actions are implemented and documented

 Reporting & Continuous Improvement

·        Monitor KPIs such as on-time delivery, supplier performance, import compliance, and cost efficiency

·        Provide regular reports to the Supply Chain Manager

·        Suggest process improvements to optimize procurement, import, and shipment workflows

Internal Relationships:

·        Supply Chain Manager (supervision, reporting)

·        Supply Chain Administrative Coordinator (daily coordination, backup support)

·        Warehouse & Inventory Manager (demand planning, stock management)

·        Finance / Accounting (billing statement verification, PO compliance)

External Relationships:

·        Local and international suppliers

·        Freight forwarders / carriers

·        Customs authorities / FDA authorities