ทักษะ:

Good Communication Skills, Project Management, System Security

ประเภทงาน:

งานประจำ

• Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
• Your role at a glance.
• The Senior Associate IT Data Center Operations Analyst is a developing subject matte ...
• This role may also be involved in IT infrastructure projects, monitoring network stability, and coordinating tasks with vendors and internal teams to maintain efficient data center operations.
• What we are looking for.
• Follows operational processes and ensures that IT services and infrastructure meets operational service level agreements (SLAs).
• Provides non-routine technical support for computer / IT data center operations, including troubleshooting software and hardware failures.
• Performs installation, repair, and preventative maintenance of computer systems and related technologies.
• Tracks and records system performance and utilization metrics.
• Analyses IT systems to identify areas for improvement and developing solutions to optimize business processes and IT operations.
• Participates in the development of IT infrastructure projects.
• Maintains access control, data integrity, and file system security for computer / data center environment.
• Performs any other duties as required by the IT Operations management team.
• Developing knowledge of data center applications and systems.
• Developing proficiency in hardware and software systems like servers, networks and databases.
• Ability to collect and analyse system performance data to identify issues and improve IT systems.
• Ability to effectively communicate technical information to non-technical people.
• Good communication skills, both written and verbal.
• Good analytical and problem-solving skills to troubleshoot issues and devise efficient solutions.
• Developing project management skills.
• Academic.
• Bachelor's degree or equivalent in Computer Science or Information Technology or related field.
• Relevant vendor certifications such as ITIL foundation.
• Additional beneficial certifications such as CNET and CDCDP etc.
• Moderate level experience in data center applications, as well as server and non-desktop computer hardware, software, systems and other resources within a data center setting.
• Moderate level experience in a similar role, with strong understanding of IT and data center operations.
• As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Project Management, AutoCAD, Japanese, English

ประเภทงาน:

งานประจำ

• Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
• Your role at a glance.
• Reporting to Snr Manager of GDC Network Design, the Principle Specialist Network Des ...
• This effort entails coordination between Product, Operations, NTT Design and Construction Managers, sales and commercial, client fit-out and external consultants to leverage subject matter Expertise across all GDC INDIA & JAPAC regions, ensuring that local, regional, and global codes and standards are applied to designs and design specifications, minimising lead-time, costs and ensuring high levels of client experience.
• What we are looking for.
• Accountability to Snr Manager of GDC Networks Design for network design projects across JAPAC & INDIA in line with GRD, OPR and design standards.
• Undertake network due diligence for new GDC sites, defining providers and budget.
• Oversees and manage the provisioning of telecommunications services for JAPAC & INDIA new site services, modifications, and upgrades.
• Ensure builds meet product, IT & client and regulatory requirements across JAPAC & INDIA.
• Develops and refines documentation, policies, procedures, and methodologies in alignment with the service ownership blueprint.
• Collaborate with internal and external stakeholders across GDC to proactively evolve site infrastructure, aiming for cost and lead-time reduction and client service improvement.
• Defines specifications for products and services utilized by NTT GDC for structured cabling and passive infrastructure, IT Room, CAR, MUA, POE, MMR, duct and tray.
• Utilize Visio, Bluebeam, or Bim360 models to produce infrastructure design and build plans.
• Identify, harmonize, and centralize all as-built documentation in collaboration with the wider GDC team.
• Plans, organizes, supervises, and manages IT Infrastructure projects and activities in JAPAC & INDIA.
• Your Profile.
• Completed technical studies or training as IT specialist with a focus on Layer 1 passive network connectivity and system integration or comparable qualification.
• Possesses a minimum of 6 years of management and hands-on experience, along with extensive knowledge in the data center or telecommunications passive physical infrastructure environment.
• Design, Installation, and Commissioning of passive assets (duct, fibre, CAR, CMMR, and structured cabling).
• Proficiency in the use of Visio, AutoCad, CRM or other design platforms.
• Management and budget experience.
• Ability to combine business requirements and best practices to architect for an infrastructure solution that supports a cost effective & resilient design.
• Motivational and inspirational leader with superior Decision-making skills and assertiveness.
• Planning and project management concepts, establishing, organizing and running meetings and working groups.
• Ability to take comprehensive notes and communicate projects, tasks and status to teams and management both written and verbally.
• Developing and executing strategic policies when selecting methods, techniques and evaluation criteria for obtaining results.
• Proficient both spoken and written in Japanese and English.
• As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Network Infrastructure, System Administration, Windows Server, English, Thai

ประเภทงาน:

งานประจำ

• Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
• Your role at a glance.
• The Senior IT Team Lead (Thailand) is responsible for ensuring stable, secure, and e ...
• The role complements the broader IT leadership function by taking ownership of daily technical operations, enabling greater focus on strategic initiatives, stakeholder engagement, and global alignment. The ideal candidate is a proactive, detail-oriented IT professional with strong technical depth and a service-oriented mindset.
• What we are looking for.
• Manage and maintain IT infrastructure including servers, network equipment, and storage systems.
• Ensure high availability and operational stability of IT systems supporting data centre operations.
• Perform system monitoring, troubleshooting, and incident resolution.
• Support infrastructure deployment, upgrades, and maintenance activities.
• Coordinate patch management and system updates for servers and IT devices.
• Support deployment, configuration, and maintenance of business applications and enterprise systems.
• Coordinate system changes and assist in implementing new applications.
• Maintain accurate records of IT assets, software licenses, and system configurations.
• Support data backup, recovery processes, and business continuity planning activities.
• Manage and track support tickets via ITSM tools, ensuring SLA adherence.
• Escalate complex or unresolved issues with clear documentation and status reporting.
• Ensure IT infrastructure aligns with corporate security policies and Global IT Blueprint standards.
• Support vulnerability remediation, system hardening, and patch compliance initiatives.
• Assist in IT audits, compliance reviews, and risk assessments.
• Monitor security alerts and coordinate incident response activities with relevant teams.
• Work closely with APAC IT, Global IT, and Data Centre Operations teams to support infrastructure and operational initiatives.
• Coordinate with Facilities and vendors for onsite support, maintenance, and issue resolution.
• Provide technical guidance to local operations teams and support cross-functional alignment.
• Participate in regional IT projects, rollout initiatives, and continuous improvement programs.
• Prepare operational reports, documentation, and regular status updates to IT Manager.
• Key Requirements.
• Bachelor's degree in information technology, Computer Science, or a related field.
• Minimum 5-8 years of experience in IT infrastructure or data centre operations.
• Proven experience working in data centre environments is highly preferred.
• Strong knowledge of networking concepts (LAN/WAN, VLANs, firewalls).
• Solid experience with servers, virtualization platforms, and storage systems.
• Good understanding of end-user computing and enterprise IT environments.
• Strong knowledge of Windows Server environments and virtualization technologies.
• Familiarity with monitoring systems, IT service management (ITSM) tools, and data centre operations.
• Sound understanding of network infrastructure and troubleshooting.
• Ability to support on-site IT infrastructure within a data centre environment.
• Willingness to work outside normal business hours when required for maintenance or incident support.
• Experience working with vendors and external service providers.
• Ability to coordinate effectively with regional and global teams across multiple time zones.
• Strong problem-solving and analytical skills with a structured approach.
• Ability to work independently while collaborating with cross-functional teams.
• Effective communication and stakeholder management skills in both English and Thai.
• Success Profile.
• Hands-on technical leader with strong operational discipline and ownership mindset.
• Detail-oriented with a structured and methodical approach to problem-solving.
• Service-oriented with strong stakeholder collaboration and customer focus.
• Able to balance operational execution with continuous improvement initiatives.
• Committed to standardization, governance, and alignment with Global IT strategy.
• As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Sharepoint, AutoCAD, Oracle

ประเภทงาน:

งานประจำ

• Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
• Your role at a glance.
• The Solutions Engineer, Thailand will work closely with the Sales and Product teams ...
• key role.
• in the Sales process to be the data center subject-matter expert, owner of the technical requirements, and responsible for developing solutions required to win the deal. The candidate is a customer-facing technical professional who partners closely with Enterprise/Retail Sales teams to design, propose, and support colocation solutions for enterprise, mid-market, and carrier customers in Thailand.
• This individual is an integral part of the Sales process. This position provides pre-Sales technical support to the Global NTT GDC Sales team in Thailand. You will help prospective customers and partners understand our building systems, explaining the technical features and serving as the subject matter expert on all data center products, services, and solutions to help the Sales team close business deals. The Solutions Engineer will be responsible for presenting solutions, generating quotes, and leading tours of the NTT GDC facilities in Thailand. This position requires a self-starter, Solutions-centric, and a personable team player able to build cooperative relationships with individuals.
• What we are looking for.
• Key.
• Roles and.
• Act as the primary technical resource for Retail and Enterprise sales opportunities.
• Design producible and standardized colocation solutions.
• Lead technical discussions, workshops, and site tours.
• Support RFP/RFI responses, quotes, proposals and solution documentation.
• Collaborate with Sales, Product, Operations, and Delivery teams.
• Owner of the technical and data center solutions in the Solutions process.
• Engage and often lead Solutions discussions with prospects, customers, and partners (either in person or via conference calls) with Account Executives when a technical resource is needed.
• Maintain positive customer relations throughout the Solutions process to earn customers' current and future business and trust.
• Serve as a technical liaison between customers and the product and operations team to ensure supportable solutions and designs.
• Host tours of the NTT GDC data centers.
• Respond to, maintains, and stores answers to technical RFP questions.
• Must be comfortable speaking with clients, possess a keen listening ability, and be a solid presenter.
• Expert level understanding of modern data centers and IT client data center requirements.
• Proficient with software applications such as AutoCAD, Tileflow (CFD Modeling), Visio, Word, Excel, PowerPoint, Project Outlook, SharePoint, Oracle, and Solutionsforce.
• Able to work effectively in a cross-functional multi-site team environment.
• Must be able to manage stress in a fast-paced environment effectively.
• Must be an excellent problem solver and creative thinker.
• Engages customers to extract critical technical and business drivers that may position client deliverables.
• Strong in-depth expert working knowledge of data center infrastructure, including electrical and mechanical systems.
• Comfortable with different modeling solutions based on kilowatt delivery to a customer environment.
• Network, cloud services, storage, and experience with other technologies found in our customers' environments are highly desired.
• Must be a team player willing to promote and encourage open communication in a team environment.
• Product knowledge - knowing and explaining product features/benefits and competitive position, understanding customer's business operations and needs, understanding, and responding to the competition, gathering and applying market knowledge.
• Academic.
• Highly Recommended: BS degree in Electrical, Mechanical, Computer Engineering or equivalent education and/or work experience in computer-related field usually obtained with 5+ years of related technical Solutions in a wholesale data center environment is a must.
• Working experience with Solutionsforce and Oracle is a must, coupled with extensive RFP and RFI processes.
• 5+ years of Solutions Engineering experience (or equivalent) in the Data Center or Colocation industry with an in-depth understanding of the Sales process.
• History of successfully presenting to senior-level prospects and customer contacts.
• Effective at working with 3rd party contractors and vendors to aid in designing large customer infrastructure.
• deployments.
• Working knowledge in developing a bill of materials and scope of work to meet large customer infrastructure deployment.
• Maintains familiarity with competitive offerings to effectively position products and solutions in a competitive environment.
• Extensive knowledge base in the Mission Critical Data Centers and Facilities Marketplace.
• Physical.
• Primarily sitting with some days of extensive walking to deliver technical tours in large data centers.
• Able to hear and speak on a telephone.
• Close visual work on a laptop computer that requires the dexterity of hands and fingers to operate a keyboard, mouse, and other technical instruments.
• Work Conditions & Other.
• Part office and part home work environment with extensive daily usage of a laptop computer.
• Walking in a Data Center environment with varying temperatures and loud noises.
• Works remotely with periodic visits to data centers and clients' offices nationwide, which involves traveling up to 25% of the time.
• Must possess a current, valid government issued ID.
• As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.