System Engineer (Cloud Technical Support)

Objectives of this Role

Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

Build software and systems to manage platform infrastructure for public cloud and applications

Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve

Provide primary operational support and engineering for multiple large distributed software applications

Improve reliability, quality, and time-to-market of our suite of software solutions

Work with Process on ISO27001/2000

Daily and Monthly Responsibilities

Gather and analyze metrics from both operating systems (centos,ubuntu,freebsd,windows server) and virtualization technology (openstack,proxmox)

Participate in system design consulting, platform management production system through application reviews, capacity planning, and performance tuning.

You enjoy hands-on troubleshooting in a distributed Linux systems environment and are comfortable in tracing problems through applications, systems and networks.

Use your analytical skills to identify issues, propose solutions and deliver successful resolutions and use monitoring tools zabbix prtg cacti etc.

Support team members throughout the cloud operations organization, being a prime escalation point and Tier 2 cloud infrastructure engineer ticket queue use tools zendesk and monday

Required Skills and Qualifications

Bachelor's degree in computer Science or related technical major, or commensurate experience

Advanced experience with System Engineer with Linux and Windows (Ubuntu, CentOS, RedHat,Windows Server)

Experience with cloud or virtualization at least two Helm, Docker, Kubernetes, AWS, Azure, Google Cloud, OpenStack, OpenShift, VMware, vSphere

Advanced of experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)

Experience with distributed storage technologies like NFS, Ceph, S3 as well

Exposure with one of the following relational databases MySQL, MariaDB, Percona, MongoDB

Develop and maintain installation and configuration procedure

Deploy applicable server patches and perform system backups

Scripting in Ansible, Shell, Perl, and Python to automate system

A proactive approach to spotting problems, areas for improvement, and performance.

Ability to handle and resolve critical customer issues/escalations, including on-call job rotations

Strong network security fundamentals

Hands-on, self-starter