It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As Air Logistics Operations team, you will coordinate shipments, bookings, documentation, and carrier capacity to ensure timely delivery, customer satisfaction, and compliance with KN standards.

How you create impact

• Manage and execute all operational activities accurately, reliably, and within agreed timelines, ensuring customer deliverables are met and overdue tasks are minimized.

• Follow established communication protocols to ensure effective and timely communication with all relevant stakeholders.

• Monitor shipment progress, follow up on deviations, and ensure accurate and timely updates in KN systems, including shipment visibility and financial information such as costs.

• Review and clarify CCL instructions where discrepancies or conflicts arise regarding regulatory requirements, routing, transit times, rates, or other operational details.

• Promptly report operational issues, disputes, and discrepancies to the relevant supervisors or managers for resolution.

• Coordinate and collaborate with partners, suppliers, gateways, warehouses, customs teams, RCC, and other external stakeholders to ensure smooth shipment execution.

• Monitor carrier and partner performance, ensuring service commitments and operational standards are met, and escalate any performance issues when necessary.

• Work closely with the Optimization Team to improve process efficiency, optimize system configurations, maximize system utilization, and reduce manual processes through automation.

• Support profitability through effective cost control and continuous cost optimization initiatives.

• Identify opportunities for process improvement and actively participate in implementing operational enhancements.

• Collaborate with Sales and Customer Care teams on new account implementations, ensuring a smooth and effective transition from sales to operations.

What we would like you to bring

• Experience within 2-3 years in air logistics operations, shipment coordination, or freight forwarding (air freight experience is an advantage).

• Good understanding of shipment processes, carrier coordination, routing, transit times, and shipping documentation.

• Knowledge of international shipping regulations, customs requirements, and operational compliance standards.

• Good problem-solving and analytical skills, with the ability to manage operational issues and shipment deviations effectively.

• Detail-oriented, well-organized, and able to manage multiple tasks within tight deadlines.

What's in it for you

• Miscellaneous benefits such as dental, hospitalization and others

• Annual Wage Supplement (AWS)

• Training and development

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.