JOB DESCRIPTION

Business Analyst – Microsoft Dynamics CRM  

JOB RESPONSIBILITIES:

• Contribute to the transfer of functional requirements to development and test teams
• Stay abreast on updates and new releases in CRM technologies and able to educate end-users on CRM functions
• Perform system integration or user acceptance testing

JOB QUALIFICATIONS:

• Bachelor’s Degree in Business Information Systems, or any related field
• Microsoft Dynamics CRM certifications strongly preferred
• Minimum of 3 years’ experience in CRM implementation, configuration, system design or related business experience
• Excellent knowledge of the Dynamics CRM 365 Product and hands on experience configuring the product including: Entity Creation, Workflows, Business Rules, Business Process Flows, etc.
• Strong project experience translating client business needs into software capabilities.
• At least 3 years project experience creating functional designs, test conditions and test scripts.
• Strong team player working in agile environments.
• Proficient with Excel, PowerPoint, Outlook and Word.
• Experience with Microsoft Visio or other process modelling tools preferred.
• Excellent English writing and verbal skills