Responsibilities

Responsible for collection process including negotiation with escalation customers on payment in accordance to company SOP Handle escalation from staffs on collection matters Monthly account review with the staffs Review and propose accounts for legal/3rd party collection agency Driving the team to meet KPI being set by management Monthly reporting on collection performance with senior management Propose accounts for provision/write off when required Propose, review and implement collection process improvement Any other collection related duties as assigned

Requirements

University degree preferred At least 6 years collection experience, of which 3 years in managerial role Oracle experience preferred