CloudEngine Digital (CED) is looking for a Server Operations & Maintenance Engineer to join our Thailand delivery team.

The role will primarily support server hardware troubleshooting, fault diagnosis, hardware replacement, firmware upgrades, preventive maintenance, and on-site technical operations for data center and IT infrastructure projects.

The ideal candidate should have hands-on experience in server hardware maintenance and troubleshooting, with the ability to independently identify hardware faults, perform component replacement, and complete maintenance tasks in a professional data center environment.

Key Responsibilities

1. Perform on-site server hardware troubleshooting, diagnosis, and maintenance.

2. Identify and troubleshoot server hardware faults, including issues related to:

  - CPU

  - Memory / RAM

  - HDD / SSD

  - RAID / Storage Controllers

  - Power Supply Units (PSU)

  - System / Server Boards

  - Network Interface Cards (NIC)

  - Fans and cooling components

  - Other server hardware components

3. Perform hardware replacement and component-level maintenance according to troubleshooting procedures and customer requirements.

4. Conduct server installation, decommissioning, relocation, and hardware upgrades.

5. Perform firmware, BIOS, BMC/iLO/iDRAC and other server component upgrades.

6. Support server configuration, hardware health checks, diagnostics, and system verification after maintenance.

7. Troubleshoot server-related issues and perform root cause analysis where required.

8. Execute preventive maintenance and health checks for servers and related IT equipment.

9. Work with customer teams, data center operators, vendors, and internal project teams to resolve technical issues.

10. Follow customer SOPs, MOPs, EOPs, safety requirements, and data center operational procedures.

11. Maintain accurate service records, including:

  - Fault descriptions

  - Troubleshooting actions

  - Replaced components

  - Firmware versions

  - Test results

  - Completion reports

12. Provide clear technical reports and documentation after completing maintenance activities.

13. Support server spare-parts management, including identification, replacement, return, and tracking of faulty components.

14. Participate in on-call, standby, or out-of-hours support when required by project or customer SLA.

15. Travel to customer sites / data centers in Thailand when required.

16. Perform other server infrastructure and data center operations tasks assigned by the project or operations team.

Requirements

1. Minimum Diploma in Computer Engineering, Information Technology, Computer Science, Electronics Engineering, or a related technical field.

2. Hands-on experience in server hardware maintenance and repair is mandatory.

3. Strong practical experience in server troubleshooting, hardware fault diagnosis, and component replacement.

4. Good understanding of server hardware architecture and components.

5. Experience with server BIOS / firmware / BMC management, such as:

- Dell iDRAC

  - HPE iLO

  - Lenovo XClarity

  - Supermicro IPMI

  - Or equivalent server management platforms.

6. Good understanding of RAID, storage, memory, CPU, networking, and server power systems.

7. Able to read and follow technical manuals, troubleshooting guides, SOPs, and maintenance procedures.

8. Good English communication skills, both written and spoken, are required.

9. Able to communicate professionally with customers, vendors, and internal teams.

10. Willing to work in data center environments and follow strict site access and safety requirements.

11. Willing to travel to different customer sites within Thailand when required.

12. Able to work independently and take ownership of assigned technical tasks.

Preferred Qualifications

1. Experience working in a data center, IT infrastructure, server maintenance, or hardware support environment.

2. Experience supporting enterprise server brands such as:

  - Dell EMC

  - HPE

  - Lenovo

  - Supermicro

  - Cisco UCS

  - Or other enterprise server platforms.

3. Experience with Linux / Windows Server troubleshooting.

4. Knowledge of networking fundamentals, including Ethernet, TCP/IP, VLAN, and NIC troubleshooting.

5. Experience with server deployment, rack installation, cabling, and data center operations.

6. Experience working under SLA / NBD / 24×7 support environments.

7. Relevant vendor certifications such as Dell, HPE, Lenovo, Cisco, or equivalent are an advantage.