Overall responsible for overall campaign operations assigned such as TARP Billed, Response Rate, AARP, Lead Usage, Capacity Planning and productivity management To support and enable team member (Approx 5-6 Supervisors) in sales delivery and daily operation to achieve target productivity rate, quality assurance - To provide on-the-job technical and soft skill support so as to ensure team members are competent and effective in operations - To ensure all team members understand and comply with the company 's policies and customer's expectations (QC , Script) - To ensure that team members are familiar with product knowledge and program specifications - To develop Supervisor's management & leadership skills Reporting & Monitoring - To ensure weekly and monthly tracking reports and other sales and revenue figures are updated and accurate - To closely monitor productivity rate and to proactively respond with action items to improve results. - To review goal for each team based on daily, weekly and monthly management reports and intiate plans to improve results - To monitor lead management and rostering of staff in an effective and fair manner including attendance / maintain low staff turnover rate. - To monitor attendance and maintain low staff turnover rate - To manage TM cost through billable hour method - To prepare Monthly Report (Sales Performance, Call Leads, Telemarketing Activities, Monthly summary report for campaign activities) Proactive feedback / enquiries from team member - To proactively seek feedback to facilitate improvements in sales, service, operations efficiency and customer satisfaction - To handle and resolve enquiries escalated from team members as necessary Any other duties as assigned