Responsibilities

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
• Provide technical support and customer service to end users through effective communication
• Identify, understand, research and recommend solutions for customer issues by means of company products (ArcGIS knowledge including ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, and other related ArcGIS technologies)
• Escalate more complex customer technical issues to senior level support colleagues

Qualifications

• Strong phone and verbal communication skills along with active listening
• Ability to patiently communicate technical information clearly and concisely
• One year of experience in position offered or one year as a GIS research fellow, GIS specialist, or related occupation
• Demonstrated experience in ArcGIS Desktop, ArcGIS Enterprise, ArcGIS Online and ArcGIS Apps
• Bachelor in GIS, geography, IT or a related field of study