Job Summary:
The Air Operation Assistant is responsible for supporting daily airfreight operations, including shipment tracking, booking coordination, cost updates, and providing backup support to the Air Operation Officer (Space Planner) to ensure smooth and timely cargo movement.

Key Responsibilities:

1. Shipment Tracking & Status Updates
   • Perform daily tracking of shipments via airline portals/websites
   • Monitor and identify shipment irregularities (e.g. offload, partial uplift, missing cargo, special cases)
   • Update cargo status accurately and promptly to the Space Planner and Customer Service (CS) team
2. Booking & Operational Support
   • Assist the Space Planner with pre-booking activities
   • Perform online bookings with airlines
   • Handle basic communication and coordination with airline representatives
3. Costing & System Updates
   • Update daily operational costs in the internal system
   • Maintain accurate records of freight rates, settled rates, and local handling charges etc
4. Backup for Space Planner
   • Act as a backup to the Space Planner during leave or absence to ensure business continuity
5. Specific Activities
   • Carrying out any other duties as assigned.

Experience & Qualification:

• Bachelor's degree or equivalent in Logistics, Shipping/Airline/ Freight Forwarder or any related field.
• At least 2-3 years experience in airfreight operation import & export.
• Competent and strong in airfreight knowledge and handling.
• Good communication skills & customer service skills.
• Good command of English.
• Be able to handle multiple tasks and pressure from work/Immediately start is a plus.